# Medical Receptionist

> ReWorks Solutions · South Africa (Remote) · Full-time · Posted 2026-07-02

**Workplace:** remote

**Department:** SW - RiteCare

## Description

**Position: Call Centre Agent (Shifts)**

**Location: South Africa - Remote**

**Key Responsibilities Include:**

-   Answering inbound calls from patients, caregivers, and healthcare providers.
-   Scheduling, confirming, rescheduling, and cancelling appointments.
-   Registering new patients and collecting demographic and insurance information.
-   Responding to general questions about services, locations, providers, and availability.
-   Verifying insurance eligibility and obtaining any required information before appointments.
-   Routing urgent calls or clinical questions to the appropriate department or therapist.
-   Following up with patients regarding appointments, referrals, or missing documentation.
-   Maintaining accurate patient records in the practice management or EMR system.
-   Providing excellent customer service while handling a high volume of calls.
-   Ensuring patient information remains confidential and compliant with healthcare privacy regulations

## Requirements

-   Excellent verbal and written communication skills
-   Proven experience in a call center environment
-   Familiarity with CRM and EMR systems
-   Strong attention to detail and organizational abilities
-   Ability to work independently, and available for shifts
-   Reliable and adaptable to a dynamic work environment

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/D2D3836510/apply)

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