# Client Delivery Manager

> ReWorks Solutions · South Africa (Remote) · Full-time · Posted 2026-06-18

**Workplace:** remote

**Department:** SkyWard

## Description

**Overview**  
We are seeking an experienced **Director of Client Services** to oversee client success, team performance, and operational execution across a portfolio of digital marketing clients. This senior leadership role is responsible for driving client retention, ensuring high-quality service delivery, managing cross-functional teams, and supporting the strategic growth of client accounts.

### Key Responsibilities

**Client Relationship Management**

-   Serve as the primary point of contact for client performance, strategy, timelines, and operational matters.
-   Lead client onboarding, including kickoff calls and implementation coordination.
-   Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs).
-   Manage client retention efforts and proactively address concerns or performance issues.

**Team Leadership & Operations**

-   Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff.
-   Conduct regular team meetings, account reviews, and performance check-ins.
-   Monitor workload distribution and support capacity planning across departments.
-   Ensure projects are completed on time and to a high standard.

**Account Performance & Strategy**

-   Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns.
-   Analyze account performance, identify optimization opportunities, and guide implementation.
-   Develop account health monitoring processes and identify churn risks.
-   Drive portfolio-wide performance improvements through strategic insights and benchmarking.

**Reporting & Analytics**

-   Own client reporting processes, including dashboards, monthly reports, and quarterly reviews.
-   Ensure accurate conversion tracking, attribution, and analytics implementation across client accounts.
-   Monitor key performance indicators and communicate insights to clients and internal stakeholders.

**Quality Assurance & Process Improvement**

-   Review client deliverables before release to ensure quality and consistency.
-   Maintain and improve SOPs, workflows, and operational documentation.
-   Develop repeatable processes and best practices across the organization.
-   Conduct post-mortem reviews on lost accounts and implement process improvements.

**Crisis Management & Client Retention**

-   Act as the first point of escalation for client concerns, account issues, and operational challenges.
-   Manage account recovery efforts and implement retention strategies for at-risk clients.
-   Coordinate cross-functional teams to resolve issues efficiently and effectively.

## Requirements

### Requirements

-   8+ years of experience in digital marketing, with the majority of experience gained in an agency environment.
-   Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue.
-   Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization.
-   Working knowledge of SEO and digital marketing best practices.
-   Proven experience leading and developing teams, including managing direct reports.
-   Excellent client-facing communication and relationship management skills.
-   Experience with project management platforms such as ClickUp or similar tools.
-   Proficiency with CRM systems and collaboration tools such as Slack.
-   Strong analytical, organizational, and problem-solving abilities.
-   Experience using AI tools such as ChatGPT or Claude to improve operational efficiency.
-   Ability to manage multiple priorities in a fast-paced agency environment.

### Preferred Qualifications

-   Experience within healthcare, therapy, behavioral health, or ABA-related industries.
-   Familiarity with HIPAA-compliant marketing environments.
-   Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel.
-   Copywriting and content review experience.
-   Experience contributing to agency growth, operational scaling, or strategic planning initiatives.

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/E0E569013D/apply)

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