# Office Manager > Riccobene Associates Family Dentistry · Cary, United States · Full-time · Posted 2026-10-13 **Workplace:** on_site **Department:** Cary Family ## Description **About the role** We are looking for an Office Manager who owns the whole practice, front office and clinical, and runs it in true partnership with the doctors. Your number one job is a full, productive schedule: every chair, every provider, every day. You will lead the team, own the results, and build an office that patients and team members want to come back to. **What you will do** _Drive a full and productive schedule_ - Own the schedule for every provider: dentists, hygienists, and specialists - Schedule to daily production goals, not just to fill time slots - Review tomorrow’s and next week’s schedules daily, and fix gaps before they happen - Fill openings and cancellations the same day, and keep a working short-call list - Manage recare, confirmations, and unscheduled treatment so patients don’t fall off the books - Make sure patients are scheduled for their next visit before they leave the chair - Track schedule utilization, no-shows, and same-day treatment, and act on the trends _Partner with the doctors_ - Meet with your doctors regularly to align on goals, the schedule, and the team - Build schedules around how each doctor works best while holding to production goals - Bring the doctors the numbers, problems, and solutions, and make decisions together - Support the doctors’ clinical leadership so the clinical and business sides work as one _Lead the whole team, front and clinical_ - Lead, coach, and hold accountable every team member: patient coordinators, dental assistants, hygienists, and support staff - Recruit, interview, onboard, and train in partnership with HR - Manage staffing, time and attendance, and payroll approvals - Manage staffing call-outs to ensure productive team is available and ready to work. - Run morning huddles and team meetings that keep everyone focused on the day’s goals - Ensure clinical operations run smoothly: room turnover, sterilization flow, supplies, and staffing to the schedule _Own the results_ - Own production, collections, case acceptance, and new patient growth - Oversee treatment presentation and financial arrangements, and step in on complex cases - Manage accounts receivable, insurance follow-up, and over-the-counter collections - Resolve patient concerns before they become complaints - Ensure compliance with OSHA, HIPAA, and company policies - Control supply and operating costs **What we need from you** - **Ownership of the schedule.** You treat an open chair as lost care and lost production, and you don’t go home until tomorrow is full. - **Doctor partnership.** You build trust with your doctors, communicate openly, and work through disagreements directly and respectfully. - **One team.** You lead front and clinical as a single team, with no “front versus back.” - **Reliability.** You are here, on time, and visible. Regular, predictable attendance is an essential function of this job, and your team takes its cue from you. - **Presence.** You lead from the floor, not from behind a closed door. - **A good attitude.** You stay steady and positive under pressure, and your team feels it. - **Accountability.** You hold yourself and others to the standard, fairly and consistently. - **Professional presentation.** You set the standard for professionalism in the office. **Qualifications** - 3+ years of dental office management experience - Experience leading both front office and clinical team members, including hiring, coaching, and corrective action - Proven results driving provider schedules, production, and collections - Experience working in close partnership with dentists - Strong knowledge of dental insurance, treatment planning, and accounts receivable - Experience with Denticon practice management software is a plus **Physical requirements** The following are essential to this role and must be met with or without reasonable accommodation: - Stand, walk, and move throughout the office for much of the day - Sit at a workstation and use a computer and phone for extended periods - Speak and hear clearly to communicate with patients and team members in person and by phone - See clearly at close range to read screens, reports, and documents - Lift and carry office supplies up to \[15\] pounds - Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances - Work in a clinical setting with exposure to bodily fluids, dental materials, and low-level radiation, following all safety protocols - Travel occasionally for meetings and training **Our hiring process** - Possible Short video interview you complete on your own time, then interviews with the Regional Manager, Director of Operations and CEO. - **We contact prior employers for references**, including questions about leadership, results, attendance, and dependability. Please be ready to provide at least three professional references, including a prior supervisor. - Offers are contingent on satisfactory reference and background checks **What we offer** Competitive salary /medical, dental, vision / PTO / 401(k) / leadership development ## Apply [Apply at Riccobene Associates Family Dentistry](https://apply.workable.com/riccobene-associates-family-dentistry/j/AF31825772/apply) --- Powered by [Workable](https://www.workable.com)