# Patient Coordinator

> Riccobene Associates Family Dentistry · Mocksville, United States · — · Posted 2026-10-15

**Workplace:** on_site

**Department:** Mocksville

## Description

**About the role**  
You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.

**What you will do**

-   Greet patients warmly, and manage check-in and check-out accurately and efficiently
-   Answer phones promptly and turn new patient calls into scheduled appointments
-   Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
-   Confirm upcoming appointments by phone and text to reduce no-shows
-   Make sure every patient leaves with their next appointment scheduled
-   Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
-   Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
-   Collect copays and balances at the time of service, and post payments accurately
-   Keep patient records, forms, and account notes complete and accurate
-   Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
-   Protect patient privacy and follow HIPAA requirements

**What we need from you**

-   **Reliability.** Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.
-   **Presence.** This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.
-   **A good attitude.** You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.
-   **Team first.** You jump in without being asked, communicate openly, and help the whole office succeed.
-   **Comfort with money conversations.** You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.
-   **Ownership of the schedule.** You treat an open slot or a patient leaving without an appointment as a problem to solve.
-   **Attention to detail.** Insurance, payments, and patient information are right the first time.
-   **Professional presentation.** As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.

**Qualifications**

-   At least 1 to 2+ years of dental front office experience
-   Experience verifying dental insurance and explaining benefits to patients
-   Experience presenting treatment plans and collecting patient payments
-   Experience scheduling and confirming appointments and managing a provider schedule
-   Working knowledge of dental terminology and procedure codes
-   Experience with Denticon practice management software is a plus
-   Strong phone, computer, and typing skills
-   \[Bilingual English/Spanish is a plus\]

**Physical requirements**  
The following are essential to this role and must be met with or without reasonable accommodation:

-   Sit or stand at a front desk workstation for extended periods
-   Use a computer, keyboard, and multi-line phone throughout the shift
-   Speak and hear clearly to communicate with patients in person and by phone
-   See clearly at close range to read screens, forms, and insurance documents
-   Move between the front desk, lobby, and operatories throughout the day
-   Lift and carry office supplies up to \[15\] pounds
-   Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances

**Our hiring process**

-   Short video interview you complete on your own time, then an in-office interview \[and working interview\]
-   **We contact prior employers for references**, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.
-   Offers are contingent on satisfactory reference and background checks
-   New team members complete a 90-day introductory period

**What we offer**  
\[Medical, dental, vision / PTO / 401(k) \]

## Apply

[Apply at Riccobene Associates Family Dentistry](https://apply.workable.com/riccobene-associates-family-dentistry/j/B165AE0864/apply)

---
Powered by [Workable](https://www.workable.com)