# Case Consultant

> Richard Harris Law Firm · Las Vegas, United States · Full-time · Posted 2025-11-25

**Workplace:** on_site

## Description

The Case Consultant is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service.  The position involves responding to new client inquiries, assessing injury cases, responding to clients with empathy and compassion.  A successful Case Consultant is comfortable asking challenging questions while displaying high levels of patience, common sense, and customer service while converting leads into clients.

**Essential Functions:**

-   Answer phone calls and emails in a polite and professional manner.
-   Accepts a broad range of customer service calls and assesses the information to make informed decisions for conversion.
-   Listen in order to provide detailed information about the services offered, addressing preliminary questions.  Transfer calls as needed.
-   Enters information into the case management software.
-   Pursue signed retainers from qualified leads.
-   Schedules office appointments for clients and notifies departments or locations.
-   Makes recommendations for other case types that may benefit the current or potential client.
-   Must be open to any schedule, holiday rotation, and coverage for team members.
-   Other duties as assigned.

## Requirements

**Qualifications:**

-   High School diploma or equivalent required.
-   Prior customer service and/or call center sales experience is preferred, 1-2 years.
-   Ability to type 40-50 words per minute.
-   Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines, and appointments.
-   Must have strong time management skills.
-   Strong organizational and attention to detail skills.
-   Excellent verbal and written communication skills.
-   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and other relevant software.
-   Ability to work effectively both independently and as part of a team.

**Physical Demands and Work Environment:**

-   Occasionally/Frequently/Continually required to stand, walk, and sit.
-   Occasionally/Frequently/Continually required to lift/push/carry items less than 10 pounds/ up to 25 pounds.

## Benefits

Our benefits options include:

-   Medical
-   Dental
-   Vision
-   Life Insurance
-   STD
-   LTD
-   Accident
-   Critical Illness
-   Hospital Indemnity
-   Identity Theft Insurance

## Apply

[Apply at Richard Harris Law Firm](https://apply.workable.com/richard-harris-law-firm-1/j/2B908B0A1E/apply)

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