# Medical Administrative Assistant

> Rising Medical Solutions · Chicago, United States (Remote) · Full-time · Posted 2026-09-08

**Salary:** USD 19–23

**Workplace:** remote

**Department:** 3300 Care Management

## Description

**We are looking for a Medical Administrative Assistant (working title: Pre-Clinical Coordinator) to join our team! Are you someone who thrives in a fast-paced environment where your time management, attention-to-detail, and communication skills are put to good use? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most.**

_**In this job, you will:**_

-   Manage and/or assign files to appropriate staff members and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.
-   Set up files in all appropriate systems; assign files, when applicable, to the nurse
-   Facilitate and schedule appointments as needed, and keep the Telephonic Nurse Case Manager (TCM), clients, claimants, providers, and employers informed verbally and/or in writing of any changes, delays, updates, or problems
-   Maintain appropriate electronic and paper files
-   Obtain authorization for medical release of information from the adjuster, as necessary, for records acquisition
-   Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.)
-   Identify, maintain, and update participating providers
-   Utilize Share Point tool for evaluating case risk, and input all activities (including verbal and written discussions) into the Ultimate database and customer/client system
-   Answer incoming calls, and direct the call appropriately
-   Process all documents using computer, copier, and scanner
-   Search and copy the appropriate internal criteria guidelines, when appropriate
-   Screen all re-open files (subsequent URs) to determine duplicate requests, vs. an appeal request that is beyond the allotted timeframe, vs. a reconsideration, vs. a new UR
-   Basic invoicing
-   Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.
-   Adhere to company policies, procedures, and reporting requirements.

## Requirements

-   Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager
-   Experience with workers' compensation or disability (a plus!)
-   Strong computer and internet skills (will work with programs including MS Word, Outlook, and Excel)
-   Basic knowledge of/ability to read medical reports, or enthusiastic about learning medical terminology
-   The ability to research evidence-based guidelines
-   Proficient verbal/telephone and written communication skills
-   A high level of efficiency, ability to maintain rapid workflow
-   An aptitude for learning, organization skills and the ability to follow systems and procedures
-   A time-management mindset, along with planning, and prioritization skills
-   The ability to multi-task in a fast-paced environment
-   The ability to work independently as well as part of a team
-   The ability to express empathy with injured and/or disabled people
-   Deductive reasoning and think outside the box for creative solutions
-   Independent thinking & problem-solving experience
-   A bachelor’s degree, or an Associate's/Certification with professional experience
-   A customer service mindset

## Benefits

-   Hourly Rate: $19.00-23.00.
-   Profit sharing, 401k matching, generous time off, and career growth opportunities
-   A relaxed, yet upbeat, work environment, with a jeans professional dress code
-   Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: [Rising Medical Solutions, Inc Profile (topworkplaces.com)](https://topworkplaces.com/company/rising-medical-solutions/)
-   We're on YouTube! Check out our culture at: [http://www.youtube.com/user/RisingMedical](http://www.youtube.com/user/RisingMedical)
-   Want to see more? Check out our:

-   Facebook: [https://www.facebook.com/RisingMedicalSolutions](https://www.facebook.com/RisingMedicalSolutions)
-   LinkedIn: [http://www.linkedin.com/company/rising-medical-sol...](http://www.linkedin.com/company/rising-medical-solutions)
-   Glassdoor: [http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions-](http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions-) EI\_IE322608.11,35.htm pages

If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!

## Apply

[Apply at Rising Medical Solutions](https://apply.workable.com/rising-medical-solutions-1/j/95D2CC5E03/apply)

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