# IT Workplace Services Specialist - Robusta

> robusta · El Nozha, Egypt · — · Posted 2026-07-13

**Workplace:** on_site

## Description

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

### About the Role

The IT & Workplace Services Specialist is responsible for delivering reliable, secure, and efficient IT services that support employees' day-to-day operations. The role manages the lifecycle of company devices, user access, SaaS subscriptions, workplace technology, and first-line IT support while ensuring compliance with company security standards and operational procedures.

### Key Responsibilities

-   Manage the end-to-end lifecycle of company laptops and mobile devices, including procurement, configuration, deployment, maintenance, repair, recovery, and disposal.
-   Ensure new employees receive fully configured equipment on or before their first working day.
-   Administer user onboarding and offboarding by provisioning and revoking access to approved business systems within established service levels.
-   Process application access requests, permission changes, and approved endpoint security exceptions, escalating where appropriate.
-   Maintain an accurate inventory of IT assets, software licenses, and SaaS subscriptions.
-   Monitor software license utilization, coordinate renewals, and support cost optimization in collaboration with Finance.
-   Maintain the reliability of workplace technology, including office networks, Wi-Fi, conferencing systems, audiovisual equipment, and display screens.
-   Provide first-line IT support by resolving user issues promptly and escalating complex issues when required.
-   Maintain IT documentation, asset records, support procedures, and operational runbooks to ensure audit readiness and process consistency.
-   Ensure all company devices remain compliant with endpoint protection and organizational security policies.

## Requirements

-   Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
-   2–4 years of experience in IT Administration, IT Operations, or Workplace Technology, preferably within a fast-paced technology or services environment.
-   Experience managing Windows, macOS, and Linux devices throughout their lifecycle.
-   Hands-on experience with Google Workspace administration and user access management.
-   Familiarity with endpoint protection solutions, basic identity and access management, and IT security best practices.
-   Experience managing SaaS subscriptions, software licensing, and IT asset inventories.
-   Strong troubleshooting and customer service skills with the ability to manage multiple priorities.
-   Highly organized, detail-oriented, and committed to following established processes while escalating issues outside delegated authority.

## Apply

[Apply at robusta](https://apply.workable.com/robusta/j/17CC2290F1/apply)

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