# Senior Microsoft Dynamics 365 CRM Consultant - Octopus by RTG

> robusta · Cairo, Egypt (Remote) · — · Posted 2026-02-26

**Workplace:** remote

**Department:** Octopus Talents '25

## Description

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

### Job Overview

We are seeking an experienced **Senior Microsoft Dynamics 365 CRM Consultant** to lead the design, configuration, customization, and deployment of Dynamics 365 CRM solutions. This role requires strong functional and technical expertise, along with excellent client-facing and leadership skills.

You will work closely with business stakeholders to translate requirements into scalable, secure, and high-performing CRM solutions using Microsoft Dynamics 365 Sales, Customer Service, and the Power Platform.

This is a senior-level consulting role ideal for professionals with hands-on implementation experience and a strong understanding of CRM architecture and integrations.

### Key Responsibilities

### Functional Analysis & Consulting

-   Lead requirement-gathering workshops with business stakeholders
-   Analyze business processes and translate them into functional and technical requirements
-   Map business requirements to Dynamics 365 CRM capabilities
-   Conduct gap analysis and recommend optimal CRM solutions
-   Prepare solution design and functional specification documents

### Solution Design & Configuration

-   Configure entities, forms, views, dashboards, workflows, and business rules
-   Design and maintain Dataverse data models and relationships
-   Configure SLA management, case routing, and escalation workflows
-   Implement role-based security models and access controls
-   Ensure adherence to CRM architecture best practices

### Technical Oversight & Customization

-   Develop or oversee CRM customizations including:

-   Plugins (C#)
-   JavaScript customizations
-   Power Automate flows
-   Custom workflows
-   Power Platform components

-   Support integrations using APIs and web services
-   Manage Application Lifecycle Management (Dev, Test, Production environments)
-   Ensure system scalability, performance, and stability

### Integration & Automation

-   Integrate Dynamics 365 CRM with internal and third-party systems
-   Support integrations using REST APIs and web services
-   Design automated workflows and approval processes
-   Ensure full process traceability and system reliability

### Testing, Deployment & Support

-   Lead System Integration Testing (SIT)
-   Support User Acceptance Testing (UAT)
-   Coordinate go-live activities and deployments
-   Provide post-implementation support and system stabilization

## Requirements

### Education & Experience

-   Bachelor’s degree in Computer Science, Information Systems, or related field
-   6+ years of experience in Microsoft Dynamics CRM / Dynamics 365
-   Proven experience delivering full lifecycle CRM implementations
-   Strong experience with Dynamics 365 Sales and Customer Service modules

### Technical Skills

-   Strong knowledge of:

-   Microsoft Dynamics 365 CRM
-   Power Platform (Power Automate, Power Apps)
-   Dataverse security model
-   CRM data modeling and reporting

-   Experience with CRM integrations and APIs
-   Experience with plugins (C#) and JavaScript customizations is highly preferred

### Soft Skills

-   Strong analytical and problem-solving skills
-   Excellent communication and stakeholder management skills
-   Strong consulting and client-facing abilities
-   Ability to manage multiple stakeholders and priorities
-   Strong documentation and governance discipline

### Nice to Have

-   Experience in the Insurance industry
-   Microsoft Dynamics 365 certifications
-   Power Platform certifications
-   Dynamics 365 Solution Architect certification

### Certifications (Preferred)

-   Microsoft Certified: Dynamics 365 Functional Consultant
-   Microsoft Certified: Power Platform Functional Consultant
-   Microsoft Certified: Dynamics 365 Solution Architect

## Apply

[Apply at robusta](https://apply.workable.com/robusta/j/3D88E60E24/apply)

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