# Microsoft Dynamics CRM Consultant/ Administrator Onsite 6 months Contract

> robusta · Jeddah, Saudi Arabia · — · Posted 2026-05-04

**Workplace:** on_site

**Department:** Octopus Talents '25

## Description

We are hiring an experienced Microsoft Dynamics CRM (On-Premises) Consultant / Administrator to join a project-based engagement in Jeddah. The role focuses on CRM system administration, functional consulting, user support, and operational management of the Dynamics CRM platform.

The ideal candidate will have strong hands-on experience in Dynamics CRM On-Premises environments, infrastructure coordination, and stakeholder-facing delivery across enterprise environments.

### **Key Responsibilities**

### **1\. CRM Administration & Operations**

-   Administer and support Microsoft Dynamics CRM On-Premises across Dev, Test, Production, and DR environments
-   Manage users, security roles, teams, privileges, and access controls
-   Monitor system performance, execute tuning, and validate backups
-   Support CRM upgrades, rollups, patches, and hotfix deployment
-   Ensure compliance with IT governance, security policies, and audit requirements
-   Manage incident, problem, and change requests (ITIL-based processes)

### **2\. Functional Consulting & Configuration**

-   Gather, analyze, and document business requirements
-   Translate requirements into CRM configurations:

-   Entities, relationships, forms, views
-   Dashboards, charts, workflows, and business rules

-   Support UAT and ensure business alignment
-   Recommend best practices and system improvements

### **3\. Architecture & Technical Support**

-   Work with infrastructure teams on:

-   Windows Server, IIS, SQL Server
-   Active Directory and authentication
-   Networking, firewalls, load balancers, certificates

-   Support integrations using APIs, SSIS, or middleware
-   Assist in DR planning and high availability setups

### **4\. Training & User Enablement**

-   Deliver end-user and administrator training sessions
-   Create documentation: SOPs, user guides, FAQs
-   Provide ongoing functional support to business users

### **5\. Stakeholder Management**

-   Act as primary liaison between business, IT, and vendors
-   Support issue resolution and root cause analysis
-   Ensure SLA adherence and delivery coordination

## Requirements

-   5+ years of experience in Microsoft Dynamics CRM On-Premises
-   Strong experience in CRM administration and functional configuration
-   Deep understanding of CRM security model and role-based access control
-   Good knowledge of:

-   Windows Server & SQL Server
-   Active Directory
-   Networking fundamentals

-   Experience in CRM upgrades and performance optimization
-   Experience in reporting (SSRS, FetchXML preferred)
-   Strong troubleshooting, analytical, and communication skills
-   Experience in client-facing or multi-stakeholder environments
-   Microsoft Dynamics / Power Platform certifications (preferred)

## Apply

[Apply at robusta](https://apply.workable.com/robusta/j/52C259B805/apply)

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