# Senior Account Manager - Octopus by RTG

> robusta · Cairo, Egypt · — · Posted 2026-03-08

**Workplace:** on_site

**Department:** Octopus Talents '25

## Description

### Role Overview

We are seeking an experienced **Senior Account Manager** to manage and grow relationships with key clients while ensuring successful delivery of projects and services. The role requires a strategic thinker who can build strong client partnerships, identify growth opportunities, and coordinate internally with delivery, product, and technical teams to ensure high-quality outcomes.

The ideal candidate has strong experience managing enterprise or high-value clients, is comfortable leading client discussions, and has a proactive approach to solving problems and driving client satisfaction.

### Key Responsibilities

### Client Relationship Management

-   Act as the **primary point of contact** for assigned client accounts.
-   Build and maintain strong, long-term relationships with key stakeholders.
-   Understand client business goals and align services to support their objectives.
-   Ensure high levels of client satisfaction and retention.

### Account Growth & Strategy

-   Identify opportunities for **upselling and cross-selling** services.
-   Develop account strategies to expand client engagement.
-   Collaborate with internal teams to propose solutions that add value to the client.

### Project & Delivery Coordination

-   Work closely with project managers, product, and technical teams to ensure successful project delivery.
-   Monitor account performance, timelines, and deliverables.
-   Ensure client expectations are aligned with project scope and delivery timelines.

### Client Communication & Reporting

-   Lead client meetings, business reviews, and performance updates.
-   Provide structured reporting on project progress, performance metrics, and outcomes.
-   Address client concerns proactively and ensure timely resolution.

### Risk & Issue Management

-   Identify potential risks affecting client relationships or project delivery.
-   Escalate issues appropriately and coordinate solutions with internal teams.
-   Maintain transparency with clients while ensuring issues are resolved effectively.

## Requirements

-   **5+ years of experience** in Account Management, Client Services, or Customer Success.
-   Proven experience managing **enterprise or high-value client accounts**.
-   Excellent communication, negotiation, and stakeholder management skills.
-   Ability to manage multiple accounts simultaneously.
-   Strong problem-solving and strategic thinking abilities.

## Apply

[Apply at robusta](https://apply.workable.com/robusta/j/75954FC107/apply)

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