# Senior Client Growth Manager - Robusta > robusta · Cairo, Egypt (Hybrid) · — · Posted 2026-10-25 **Workplace:** hybrid ## Description Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates. ### About the Role The **Senior Client Growth Manager** is a strategic commercial leadership role responsible for driving **end-to-end revenue growth** through new business acquisition, account expansion, and client retention. The role owns an **individual revenue target** while also **leading, mentoring, and coaching a team of Client Growth professionals** to achieve their commercial objectives. The Senior Client Growth Manager is responsible for building strong senior-level client relationships, identifying growth opportunities, managing the sales cycle, and ensuring revenue and profitability targets are met. This role requires a strong balance of **hands-on commercial ownership and people leadership**, with a focus on driving both personal and team performance. ### Key Responsibilities ### **1\. Revenue Ownership (Primary Accountability)** - Own and deliver an **individual revenue target** across assigned accounts and industry vertical. - Manage a balanced revenue mix: - New business (new logos) - Upselling & cross-selling - Renewals and expansions - Ensure **gross margin adherence** through disciplined pricing strategies. - Maintain accurate **forecasting and pipeline visibility**. - Build and execute annual industry growth plans. - Maintain a healthy pipeline coverage ratio. - Identify opportunities to maximize **revenue, profitability, and account value**. ### **2\. New Business Development** - Identify, qualify, and pursue **new business opportunities** within the assigned market. - Lead the full **sales cycle**, including: - Prospecting and qualification - Proposal development - Commercial negotiations - Closing and contract finalization - Develop and maintain a strong pipeline of qualified opportunities. - Drive **strategic industry penetration** and new-logo acquisition. - Build relationships with senior decision-makers and key stakeholders within target organizations. ### **3\. Account Growth & Expansion** - Own a defined portfolio of accounts as the **Account Growth Owner**. - Identify and drive **upsell and cross-sell opportunities**. - Lead renewals, contract extensions, and commercial expansions. - Develop strategic account plans to maximize **client lifetime value**. - Optimize revenue mix and account profitability. - Identify opportunities to expand the company's services and solutions across existing accounts. ### **4\. Client Relationship Ownership** - Act as the **executive-level single point of contact (SPOC)** for clients. - Build and maintain long-term, trusted relationships with key stakeholders. - Understand client **strategic priorities and business objectives**. - Own client satisfaction, retention, and growth. - Manage stakeholder mapping and account dynamics. - Lead escalations and conflict resolution. - Represent the **voice of the client internally**, without owning delivery execution. ### **5\. Team Leadership & Coaching** - Lead, mentor, and coach a team of **Client Growth and Account Management professionals**. - Set clear **team objectives, KPIs, and performance expectations** aligned with overall revenue goals. - Support team members in developing and executing **new business and account growth strategies**. - Provide regular coaching, feedback, and performance guidance to improve commercial effectiveness. - Review team pipelines, forecasts, account plans, and revenue performance to identify gaps and opportunities. - Support team members in navigating **complex negotiations, client escalations, and strategic opportunities**. - Foster a high-performance, collaborative, and **revenue-focused culture**. - Support the hiring, onboarding, development, and performance evaluation of Client Growth team members. - Lead by example by maintaining **individual ownership of a revenue target** while driving overall team performance. ### **6\. Industry Leadership & Positioning** - Develop deep expertise within the assigned **industry vertical**. - Identify market trends, risks, and emerging opportunities. - Position the company's **value proposition** effectively. - Act as the commercial authority for the assigned industry. - Identify strategic opportunities for market expansion and revenue growth. ### **7\. Governance & Reporting** - Provide structured reporting on: - Individual and team revenue performance - Margin performance - Pipeline and forecasting - Account risks - Growth opportunities - Team KPIs and performance - Ensure early identification of commercial or relationship risks. - Participate in **executive reviews and governance forums**. - Align on key milestones, including renewals, checkpoints, and business reviews. ### **8\. Contractual & Commercial Accountability** - Own contract execution and commercial sign-offs. - Ensure contracts align with **revenue and margin objectives**. - Secure approvals for billing milestones. - Act as an escalation point for collections in coordination with Finance. - Lead commercial negotiations and ensure favorable business outcomes. ### **9\. Internal Strategic Alignment** - Align with **Product, PMO, and Delivery teams** on strategic priorities. - Communicate client needs and commercial objectives internally. - Escalate risks and dependencies. - Maintain **non-operational involvement**, with no direct delivery execution ownership. - Ensure alignment between client expectations, commercial objectives, and delivery capabilities. ## Requirements - Bachelor’s degree in **Business, Marketing, Finance, or a related field** (MBA is a plus). - **10–15 years of experience** in B2B sales, account management, client growth, or a similar commercial role. - Proven track record of achieving **individual revenue targets** across new business acquisition and existing account expansion. - Proven experience **leading, mentoring, and coaching a team** of sales, account management, or client growth professionals. - Experience managing **team performance and revenue targets** while maintaining personal ownership of an individual commercial target. - Strong experience managing the **full sales cycle**: prospecting → qualification → proposal → negotiation → closing → renewal. - Demonstrated ability to grow existing accounts through **upselling and cross-selling**. - Solid commercial acumen with experience in **pricing, margin management, forecasting, and contract negotiation**. - Ability to build and manage **senior stakeholder relationships** and navigate complex organizations. - Experience working within a specific **industry vertical** relevant to the assigned portfolio. - Strong analytical skills with the ability to manage **pipeline, forecasting, revenue performance, and team KPIs**. - Proven ability to develop and execute **account and industry growth strategies**. - Excellent **communication, negotiation, leadership, coaching, and executive presence**. - Strong ability to balance **individual commercial ownership with team leadership and performance management**. ## Apply [Apply at robusta](https://apply.workable.com/robusta/j/F57C6476B3/apply) --- Powered by [Workable](https://www.workable.com)