# Application Support Engineer - On Site - KSA - Octopus by RTG

> robusta · Riyadh, Saudi Arabia · — · Posted 2026-09-28

**Workplace:** on_site

## Description

We are seeking a proactive and customer-focused Application Support Engineer to provide technical support, maintenance, and operational management for business-critical applications. The ideal candidate will ensure high application availability, troubleshoot production issues, coordinate with development and infrastructure teams, and support application deployments while maintaining service level agreements (SLAs).​.

**YOU WILL**

-   Provide Level 2/Level 3 support for enterprise applications in production and non-production environments.
-   Monitor application health, availability, and performance using monitoring and alerting tools.
-   Investigate, troubleshoot, and resolve application incidents and service requests within agreed SLAs.
-   Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
-   Coordinate with development, database, infrastructure, and network teams to resolve complex technical issues.
-   Support application deployments, upgrades, patches, and configuration changes.
-   Execute application validation and post-deployment verification activities.
-   Monitor application logs and identify performance bottlenecks or system errors.
-   Manage user accounts, application access, and permissions in accordance with security policies.
-   Document incidents, known errors, operational procedures, and support runbooks.
-   Participate in disaster recovery testing and business continuity activities.
-   Provide on-call and after-hours production support as required.
-   Participate in incident response, root-cause analysis, maintenance windows, audit support, and continuous improvement activities..

## Requirements

-   Bachelor's degree in Computer Science, Information Technology, or a related field.
-   ITIL Foundation certification is preferred.
-   Experience with cloud platforms such as Microsoft Azure or AWS is an advantage.
-   Familiarity with DevOps tools, CI/CD pipelines, and version control systems (Git, Azure DevOps, Jenkins, etc.).
-   Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Kibana

## Apply

[Apply at robusta](https://apply.workable.com/robusta/j/FA6919C89C/apply)

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