# Regional Manager > Rockstar · Los Angeles, United States · Full-time · Posted 2026-05-12 **Workplace:** on_site ## Description Rockstar is recruiting for a growing multi-location medspa with a strong brand and devoted community delivering high-quality aesthetic treatments and skincare services. They are expanding and looking for a Regional Manager who can take full ownership of their locations’ day-to-day operations so their team delivers a consistently excellent experience across every site. ### About the Company The company is a growing multi-location medspa with a strong brand and devoted community delivering high-quality aesthetic treatments and skincare services. They are expanding and looking for a Regional Manager who can take full ownership of their locations’ day-to-day operations so their team delivers a consistently excellent experience across every site. ### About the Role The Regional Manager is responsible for locations running smoothly across four areas: Space, People, Process, and Performance. This role will take full ownership of the non-medical side of the medspa locations—driving results, building scalable processes, and holding teams to high standards. This is a high-accountability, high-autonomy role. This person is the first line of defense, ensuring operational issues are resolved before they escalate. ### People & Team Management - Manage and hold Location Managers and Patient Coordinators accountable for their goals and performance across all locations. - Lead recruiting, hiring, and onboarding for Managers and Patient Coordinators. - Own training and ongoing development—initial onboarding, role-specific training, and refreshers as policies change. - Conduct performance reviews, provide coaching, and oversee performance improvement plans through to resolution. - Handle conflict resolution between team members and between team and customers, escalating to CEO/Head of Operations as needed. - Set clear goals for Managers and track progress through regular coaching and 1:1s. - Lead weekly manager meetings and full-team meetings to share updates, review policies, launch initiatives, address operational challenges, and gather team feedback. - Drive cross-location consistency—every customer should have the same experience at every location (scripts, greetings, intake, follow-up). ### Performance & Financial Accountability - Track, analyze, and drive key performance metrics. Develop action plans when goals are off-track and implement them. - Manage location budgets & personnel cost. - Proactively assess and implement strategies to increase revenue, enhance customer experience, and improve the efficiency of each location. - Continuously identify cost-saving opportunities and efficiency improvements without compromising the customer experience. ### Process & Compliance - Own location schedules end-to-end. Analyze traffic patterns by location, day, and hour, and adjust staffing to match demand. - Own customer complaints, disputes, chargebacks, and negative reviews—resolve directly when possible, coach through resolution when appropriate, and escalate as needed. - Ensure all customer emails, messages, and waitlist inquiries are responded to within 48 hours across every location. Manage staff to enforce this standard and audit response times regularly. - Ensure all locations remain compliant with labor laws—breaks, overtime, time-card accuracy, and proper classification. - Ensure corporate initiatives are implemented, tracked, and reported on. - Ensure all policies are executed correctly at every location. Audit transactions regularly and coach front desk staff when locations are out of compliance. ### Space & Facilities - Ensure every location is organized, clean, and well-maintained. Conduct regular site walk-throughs and uphold cleaning and maintenance standards across all locations. - Oversee repairs and facilities issues end-to-end—sourcing vendors, getting quotes, and managing the work in cooperation with location managers. - Ensure opening and closing procedures are followed at every location per standard checklist. ### What We’re Looking For - **10+ years of experience** in medspa, aesthetics, beauty, wellness, hospitality, or retail, with **5+ years in a multi-unit management role**. Must have experience managing teams. - Track record of owning a budget and making decisions that drive growth. - Obsessed with tracking KPIs—not just reporting the numbers but taking aggressive action when things are off track. - Process-oriented—brings structure and systems, not just energy. Builds things that scale. - Highly detail-oriented—nothing falls through the cracks, even when moving fast. - A coach and an enforcer—creates a positive working environment while holding people accountable to high standards. - A proactive problem solver—doesn’t wait for permission or instruction. Sees a problem, fixes it. - Strong follow-through—owns initiatives from start to finish, ensuring implementation, adoption, and measurable success. - Experience with scheduling and booking platforms, POS systems, and standard business tools (Google Workspace, Excel/Sheets). ### Compensation & Benefits - **Salary:** $100k-$130k (depending on experience) - Health, vision, and dental benefits - 401K - Paid time off - Generous employee discounts on products and services - Complimentary birthday treatment - Opportunity to grow within a respected, innovative medical aesthetics brand - Be part of a team that values intention, integrity, and cutting-edge beauty care ## Apply [Apply at Rockstar](https://apply.workable.com/rockstar-3/j/3658B3CB02/apply) --- Powered by [Workable](https://www.workable.com)