# Program Manager

> Rockstar · San Francisco, United States (Hybrid) · — · Posted 2026-06-02

**Workplace:** hybrid

## Description

Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.

**Location:** San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)

### Role Overview

The **Client Services** team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in **charter school enrollment/operations** and is also **technically adept** — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.

### Responsibilities

-   **60% Implementation** – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
-   **15% Customer Support** – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
-   **15% Business Development** – Support efforts to bring in new clients and expand relationships with existing clients.
-   **10% Operational** – As a growing startup, everyone pitches in to do whatever it takes to build the organization.

### Qualifications

-   **Core Competency:** Strength and experience in each of the above job responsibilities.
-   **Professional Experience:** 4+ years of professional experience, at least 2 of which are in **PK-12 charter school/CMO operations or administration**.
-   **Project Management:** Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
-   **Customer-Centric Mindset:** Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
-   **Quantitative Skills:** Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
-   **Commercial Comfort:** Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
-   **Communication:** Excellent communicator, including written and oral.
-   **Startup Alignment:** Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
-   **Mindset:** Among the best at what you do with a growth mindset and desire to constantly improve.
-   **Values:** Passion for education, equity, and social impact.
-   **Eligibility:** Legal ability to work in the US and willingness to work continental US hours.

### Nice To Haves

Strong preference for candidates with one or more of the following skillsets:

-   Experience with **student enrollment** and/or **student recruitment**.
-   Experience **managing multiple clients** simultaneously.
-   Experience **collaborating with technical teams** (e.g., software engineering, IT).
-   Experience with a **statistical software package** (e.g., Stata, SAS, SPSS, R).

### Salary Range

-   **$90,000 - $130,000 a year**

**Note on salary range:** Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).

## Apply

[Apply at Rockstar](https://apply.workable.com/rockstar-3/j/4F234584A1/apply)

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