# Customer Support Specialist, Bookkeeping

> Rockstar · United States (Remote) · — · Posted 2026-06-09

**Workplace:** remote

## Description

Rockstar is recruiting for a **mobile-first digital product studio** that turns ideas into extraordinary experiences. They are a team of **dynamic and savvy professionals** who know how to create killer digital products. Our **lean structure and remote team** mean we can move fast while still delivering **top-notch technology and design**.

### The Opportunity

Over the last decade, a vibrant ecosystem of **SMB software tools** has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from **payments to payroll**, but **accounting has lagged behind**. Small business owners are still struggling with **disconnected, generic, accounting software** and **expensive bookkeepers**.

At the company, they are building a **new kind of accounting software and bookkeeping** that lives within the existing software tools SMBs use every day. With their platform, software companies can **quickly launch modern accounting and bookkeeping services** to their SMB customers, eliminating the need for them to use **legacy accounting software or bookkeepers**.

### The Role

As a **Customer Support Specialist** at the company, the candidate will help small businesses **get set up on their bookkeeping service smoothly** and serve as their **ongoing point of contact**. They will leverage their **bookkeeping knowledge** to answer users' questions, troubleshoot issues, and provide an **exceptional customer experience**.

In this role, the candidate will:

-   **Run live video onboarding calls** with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
-   **Support customers across chat and email** by answering bookkeeping questions, diagnosing issues, and driving them to resolution **quickly and empathetically**.
-   **Maintain accurate customer notes and status updates** in internal systems to ensure strong follow-through and smooth handoffs.
-   **Collaborate with other company teams** to improve workflows and surface product feedback based on recurring customer needs.
-   **Exceed partner and customer expectations** by providing thoughtful, proactive, and detail-oriented support.

### Skills & Experience

Many backgrounds could fit this role, but **ideal candidates** will have some or all of the following:

-   **2+ years of experience** in a customer-facing (support, onboarding, etc.) or bookkeeping role
-   Familiarity with **small business bookkeeping fundamentals** and **basic financial concepts**
-   Strong **live communication** and **active listening skills**
-   Excellent **written communication skills**
-   Strong **attention to detail** and ability to **manage multiple tasks simultaneously**
-   An **ownership and growth mindset**

## Apply

[Apply at Rockstar](https://apply.workable.com/rockstar-3/j/EF6822D449/apply)

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