# Customer Success Manager > Rockstar · Los Angeles, United States · — · Posted 2026-06-22 **Workplace:** on_site ## Description Rockstar is recruiting for an early-stage technology company building the operating system for independent primary care. They give Nurse Practitioners (NPs) everything they need to start and run their own practices — from billing and insurance infrastructure to AI-powered workflow automation. They are positioned to be the fastest growing in-person primary care company ever. The company was co-founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more. ### **About us** The company is an **early-stage technology company** building the **operating system for independent primary care**. They give Nurse Practitioners (NPs) **everything they need to start and run their own practices** — from billing and insurance infrastructure to AI-powered workflow automation. They’re positioned to be the **fastest growing in-person primary care company ever**. The company was **co-founded by Lava Sunder and Anne Gifford** and has **raised a Series A backed by top investors**, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more. ### **About the Role** At the company, they’re building something **fundamentally different**: a **network of hyper-local, independent, in-person primary care practices powered by modern technology**. This is a **completely new model of care**. Today, **88% of patients prefer a provider powered by this platform vs. elsewhere**, and **patients return at 2× the national average** - not because of marketing, but because the **experience actually works**. That foundation creates a **unique opportunity**. When patients trust their provider and keep coming back in-person, there’s a **wide surface area for growth**, from follow-up care and longitudinal programs to longevity care to new services like cash and wellness products, better retention loops, and entirely new ways of engaging patients. This role is about **unlocking that**. As the **Practice Launch Manager**, you’ll **own the end-to-end process of launching new nurse practitioner practices** on the platform. ### **What you’ll work on** - **Own the full launch lifecycle**: You'll **guide NPs from signed contract through their first weeks of seeing patients**. - **Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation**, coordinating with external partnerships to ensure a seamless launch. - **Conduct launch readiness checks** and **troubleshoot issues before go-live**. - **Serve as the primary point of contact for providers** during the launch window, available and responsive via phone, text, and email. - **Coordinate with credentialing, billing, and operations teams** to ensure pre-launch checklist is complete. - **Manage a rolling pipeline of provider launches**, tracking milestones, deadlines, and blockers. - **Refine the launch playbook**: Document and identify bottlenecks and **build repeatable processes**. - **Coordinate with credentialing, billing, and operations teams**: You will **ensure all pre-launch requirements are met on time**. - **Provide coaching and direction for new providers**: Support them on **early practice-building strategies**, including follow-up scheduling, appointment availability optimization, and patient communication - **Report on launch metrics**: Time to first appointment, credentialing cycle time, early appointment volume and **flag at-risk launches**. This is a **high-ownership, 0-to-1 role**. If you **thrive in ambiguity, love wearing multiple hats**, and want to make a **real impact in healthcare without corporate bureaucracy**, this is for you. ### **What you’re like** - You're **empathetic and emotionally intelligent**, able to steady first-time practice owners through the uncertainty of launching a business. - You have a **high degree of autonomy** and the **ability to scale from 10 to 1000**. - You’re **excited to work directly with providers**. - You have **4–6 years of experience in a high-slope environment** (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) **OR you are a clinician turned operator**. - You're a **natural project manager who can track 20+ launches** at different stages without dropping details - You're **comfortable with technology and quick to learn new systems** (EHR platforms, scheduling tools, CRMs). - You **thrive in fast-moving, early-stage environments** where processes are still being built. - You're **energized by checking things off a list** and making sure nothing falls through the cracks - You **thrive on a team and are naturally collaborative**. - You **enjoy working in-person** (our office is in **Santa Monica, CA**); you either **live in LA or are excited to move to LA**. ### **What would set you apart** - You’re **excited by the idea of creating more independent medical providers**. - You’re **excited about emerging wellness trends**, but bring a **thoughtful, evidence-driven approach**. - You've **managed onboarding, implementation, or launch workflows** in a healthcare or health-tech setting - You’ve **built or scaled something from 0→1** (product, brand, channel, or company). - You **care deeply about building something patients actually trust**. - You have **experience with clinic operations, telehealth workflows, EHR integrations**, or **building internal tools for small teams**. - You have **familiarity with credentialing, insurance paneling, or practice setup logistics** ### **Benefits** - **Competitive salary & equity compensation** - **Top-tier health and dental** - **Health & wellness stipend** - **Eligible to participate in company-sponsored 401(k) plan** ### **What they're like** You’re joining an **early-stage company** - it’s important to learn more about what they're like! They're a **small team with high ownership and high autonomy**. They are **motivated by the providers they get to know**, and the **patient lives they impact**. They **love celebrating** when one of their providers hits a patient growth milestone, when they see a stellar review written by a patient who finally feels listened to, or when they **ship a quick feature request** that a provider has (their **fastest time from request → live was 12 minutes!**) They **use best-in-class tools to move fast and punch above their weight**, and the work they do has a **direct, tangible impact on people's health and lives**, and they feel that every day. Lastly - one of their team values is **"Life is short - it's OK to laugh"**. Whether it's late-night team dinners, mini golf, or just jamming on new ideas for their providers - they **work hard and have fun doing it**. ## Apply [Apply at Rockstar](https://apply.workable.com/rockstar-3/j/F677D08AA2/apply) --- Powered by [Workable](https://www.workable.com)