# Customer service (0063 June 2026)

> Royal Ocean Marine · Singapore, Singapore (Hybrid) · Full-time · Posted 2026-06-26

**Workplace:** hybrid

**Department:** Maritime/Shipping/Marine

## Description

**About the role**

The job holder is to handle all sales support and customer service activities of assigned accounts. This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email.

**Key responsibilities**

-   Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time
-   Work with Sales to understand and execute pricing and supply and payment for each account
-   Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, as well as delivery agents
-   Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
-   Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
-   Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

## Requirements

**About you**

-   Excellent interaction capabilities and a proactive communicator
-   Diploma level and above
-   Proactive and takes initiative to solve issues and deliver results
-   Good customer service
-   Willing to work in the maritime industry, supply chain or shipping with a sense of urgency, Good time management
-   Experience in the marine industry is an advantage, but not mandatory
-   Strong in Excel and other MS office applications
-   Self-motivated, confident, able to work independently, and effective in communication

**Benefits**

-   21 days Annual Leave
-   In house gymnasium
-   In-house canteen
-   Medical and dental cover for staffs and dependent
-   Hand phone and laptop provided by company
-   Company transport pick up at various MRT station (9 MRT station throughout Singapore)

## Benefits

Chan Chee Meng

07C3069

R1110620

## Apply

[Apply at Royal Ocean Marine](https://apply.workable.com/royal-ocean-marine/j/4EDA9DD118/apply)

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