# Service Coordinator (0014 Jan 2024)

> Royal Ocean Marine · Singapore, Singapore · Full-time · Posted 2024-01-17

**Workplace:** on_site

**Department:** Maritime/Shipping/Marine

## Description

-   Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
-   Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
-   Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
-   Interact with other functions to setup and optimize the cross functional operational processes.
-   Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
-   Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
-   Attend to customer queries, complaints/feedback pertaining to services, if required
-   Act as a liaison between off-site supervisors/technicians and other departments.
-   Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.

## Requirements

-   Diploma in Business or Engineering
-   Relate experience in Services within the industrial equipment industry
-   Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
-   Self-motivated and seeking high standards
-   Resourcefulness and implementation of action skills.
-   Excellent customer relationship management skills.
-   Open-minded person with the ability to work within an international team and cross-cultural environment

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

## Benefits

Chan Chee Meng

EA 07C3069

R1110620

## Apply

[Apply at Royal Ocean Marine](https://apply.workable.com/royal-ocean-marine/j/7DF3670BA0/apply)

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