# Onboarding Manager (Dutch Speaking)

> Rydoo · Antwerp, Belgium (Hybrid) · Full-time · Posted 2026-03-13

**Workplace:** hybrid

**Department:** Onboarding

## Description

We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies and their people to work smarter every day.

We’re a global team of +200 people who believe great tech should make life easier. If you have big ideas and want to build something that actually helps people, you’ll fit right in.

### **Snapshot**

-   Ambitious international team (200+ and growing)
-   33 nationalities speaking over 15 languages
-   240+ employees across multiple countries
-   Easy-to-use spend management app available on iPhone and Android
-   Supporting over 10,000+ clients and 1 million+ users worldwide
-   4.6 employer score on Glassdoor

### The Role

We are seeking a dynamic and results-driven professional to join our Onboarding team. As an onboarding manager, you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey.

-   Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
-   Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
-   Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
-   Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
-   Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts.
-   Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings

## Requirements

-   Prior experience in a customer-facing role, such as customer support, customer success, or onboarding, preferably in a SaaS or technology company.
-   Fluency in Dutch and English
-   Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
-   Technical aptitude and ability to learn new software systems quickly, with a basic understanding of SaaS platforms and cloud-based technologies.
-   Excellent problem-solving skills and ability to troubleshoot technical issues independently or with the support of technical teams.
-   Proactive mindset with a customer-first approach, dedicated to delivering exceptional service and ensuring customer success.
-   Adaptability and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly.

-   **Nice to have:**
-   Bachelor's degree in Business Administration, Computer Science, or a related field preferred.
-   Additional fluency in French and/or Spanish,

## Benefits

Next to our amazing team, informal & international company culture and our mission to become the N1 expense management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:

-   A competitive package, including salary and benefits
-   Meal vouchers of €8 per day
-   Rydoo Hybrid work policy: decide for yourself where you are most efficient
-   Rydoo On Tour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
-   Professional freedom and a flexible work environment
-   Upskilling through training and coaching programs
-   Regular company and team events
-   Wonderful international team with more than 33 different nationalities
-   Spectacular onboarding program for all new Rydooer’s
-   Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional after work drink, and great parties (believe us 😉 )
-   Permanent contract  
    

### **Check us out**

LinkedIn: [https://www.linkedin.com/company/rydoo](https://www.linkedin.com/company/rydoo)

Glassdoor: [http://bit.ly/2UujjWJ](http://bit.ly/2UujjWJ)

Instagram: [https://www.instagram.com/rydoo/](https://www.instagram.com/rydoo/)

YouTube: [https://www.youtube.com/channel/UCTZYj7vm\_ZcsGFL18...](https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18jWHt_A)

Life at Rydoo Blog: [https://www.rydoo.com/resources/blog/life-at-rydoo...](https://www.rydoo.com/resources/blog/life-at-rydoo/)

**  
Join Rydoo and leave your mark on the future of Expense Management – Ready to join?**

## Apply

[Apply at Rydoo](https://apply.workable.com/rydoo/j/32D81C85C9/apply)

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