# Customer Service Representative

> Salvo Software · Guadalajara, Mexico · Contract · Posted 2025-10-23

**Workplace:** on_site

## Description

We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.

Our client develops an **automotive diagnostic device connected to a mobile app**, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what’s happening with their vehicle and guiding them through the next steps.

This is **NOT a sales role**. It is a **customer support position**, focused on handling calls, creating tickets, providing follow-ups, and resolving issues.

**100% on-site position** at **WeWork – Av. Las Américas, Country Club**.

**Responsibilities**

-   Serve as the **first point of contact** for U.S.-based users via phone, email, and chat
-   Assist customers when there is an issue with their **vehicle or diagnostic device**
-   Resolve issues during the call when possible; otherwise, **create and manage tickets** for other teams
-   Clearly explain **next steps** and follow up with users until resolution
-   Document interactions and feedback in the CRM system
-   Collaborate with technical and support teams to resolve complex cases
-   Provide product guidance and onboarding support when needed
-   Share customer insights to help improve the product and support processes

## Requirements

-   **3+ years of experience** in customer service or customer support
-   Experience supporting **U.S.-based customers** (preferred)
-   Strong communication and problem-solving skills
-   Comfortable handling calls and explaining technical or product-related topics
-   Experience using **CRM or ticketing systems**
-   Strong organizational skills, attention to detail, and ability to multitask
-   Availability to work **on-site** at WeWork (Av. Las Américas, Country Club)
-   Open to a **contractor arrangement** (initially without benefits)
-   Occasional schedule flexibility if required

## Apply

[Apply at Salvo Software](https://apply.workable.com/salvo-software/j/5E211FBAEB/apply)

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