# Resident Services Manager

> Samazon Staffing · Richmond, United States · Full-time · Posted 2026-06-19

**Salary:** USD 45,000–52,000

**Workplace:** on_site

**Department:** West Shore

## Description

**Resident Services Job Description Summary**

The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.

**ESSENTIAL JOB DUTIES:**

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.

• Acquire a broad knowledge of the community and the surrounding area.

• Prepare and maintain log of resident issues and services provided.

• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.

• Prepare and deliver move in and renewal gifts.

• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.

• Coordinate all resident events. Minimum of one event per month.

• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.

• Manage Kingsley platform and address any resident concerns within 24 hours.

• Greet, tour and lease to prospects as well as respond to any leads that come in. COMPETENCIES:

• Understand the needs of the resident population and property in which they live.

• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.

• Flexibility and ability to manage a complex workload in varied work environments

• Strong interpersonal, communication, organization, writing and computer skills

**OTHER DUTIES**

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

## Requirements

Great customer service skills

## Benefits

Full medical and 401K plus match

Rental discount also available

## Apply

[Apply at Samazon Staffing](https://apply.workable.com/samazon-staffing/j/D4FC11EF89/apply)

---
Powered by [Workable](https://www.workable.com)