# Outpatient Receptionist (Full Time)

> San Antonio Behavioral Healthcare Hospital · San Antonio, United States · Full-time · Posted 2026-05-07

**Workplace:** on_site

**Department:** Communications

## Description

-   Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.
-   Ensure professionalism while maintaining excellent customer service.
-   Provides routine information.
-   Maintains privacy of protected health information (PHI) in accordance with HIPAA.
-   Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.
-   Assist in the resolution of complaints.
-   Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.
-   Performs other clerical duties as needed, such as filing, faxing, and photocopying.
-   Maintains work area, and lobby in neat, and orderly manner.
-   Attends required meetings, and participates in committees as requested.
-   Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control.
-   Maintains proper hospital opening, and closing procedures.
-   Implements job responsibilities in a manner that is consistent with the Code of Ethics.
-   All other duties as assigned

## Requirements

-   High school diploma or GED.
-   Excellent Customer Service Skills
-   Excellent oral, and written skills.
-   Ability to multitask in a high-pressure environment.
-   Detail oriented.
-   Able to work flexible hours/shifts.
-   Minimum 2-3 years experience working in a fast-paced office or hospital preferred.
-   Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook).
-   Must be adept at creative problem-solving.
-   Must be punctual.
-   Excellent interpersonal, communication and customer service skills. Professional attire.
-   Positive attitude necessary.

## Benefits

-   Health Insurance
-   Vision Insurance
-   Dental Insurance
-   401K Retirement Plan
-   Healthcare Spending Account
-   Dependent Care Spending Account
-   PTO Plan with Holiday Premium Pay
-   Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
-   Short and Long-Term Disability (with additional buy-in opportunities)

## Apply

[Apply at San Antonio Behavioral Healthcare Hospital](https://apply.workable.com/sanantoniobehavioral/j/8BC53F03C5/apply)

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