# Engineering Manager - CX/CCaaS Platform > Sangoma · Dallas, United States (Remote) · Full-time · Posted 2026-04-01 **Salary:** USD 125,000–150,000 **Workplace:** remote **Department:** Development COLLAAS/CCAAS 50 ## Description ### **Engineering Manager – CX/CCaaS Platform** ### **Build it, Scale it Own it** At Sangoma, we build the technology that keeps businesses connected. From UCaaS and CCaaS to real-time communications infrastructure, our platforms power millions of conversations worldwide every day. Our engineering teams operate with a foundation of trust, autonomy, and accountability. We move with purpose, collaborate cross-functionally, and take ownership of outcomes—not just output. As an Engineering Manager, you will lead a team of senior software and infrastructure engineers in designing and delivering innovative, scalable solutions. You will play a critical role in a highly collaborative and supportive environment, driving the development, reliability, and continuous improvement of the services and infrastructure that power Sangoma’s CX/CCaaS platform. This role can be based in US, Canada or Medellin Columbia **Your Role** - Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services - Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans - Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans - Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency - Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code - Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code - Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing - Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance - Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments - Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies - Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement - Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime ## Requirements **Your Background** - Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering within a production environment - Demonstrated leadership capability with a track record of driving initiatives and delivering results through others - Proven ability to effectively lead, manage, and develop high-performing remote or distributed engineering teams - Strong organizational skills with a high level of attention to detail and the ability to manage multiple priorities simultaneously - Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices - Hands-on experience working in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization - Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL - Strong experience with version control systems, particularly Git, including collaborative workflows (e.g., branching, pull requests) - Excellent written and verbal communication skills in English, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders **Nice to Have** - Experience with real-time communications technologies (FreeSWITCH, SIP, WebRTC) - Exposure to Elixir and Phoenix - Experience scaling engineering teams in high-growth environments - Background in CCaaS, UCaaS, or customer experience platforms **What Success Looks Like** - Your team consistently delivers high-quality, scalable features that improve customer and agent experience - Engineers on your team grow in capability, ownership, and impact - Services owned by your team are reliable, observable, and continuously improving - You influence both technical direction and team culture across the organization ## Benefits **What We Offer:** - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays - Entrepreneurial work environment partnered with high growth career opportunities. Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?  Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.  _Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities._ ## Apply [Apply at Sangoma](https://apply.workable.com/sangoma-3/j/0D2092AFAF/apply) --- Powered by [Workable](https://www.workable.com)