# Engineering Team Lead - CX/CCaaS Platform(Remote)

> Sangoma · Austin, United States (Remote) · Full-time · Posted 2026-07-14

**Salary:** USD 125,000–150,000

**Workplace:** remote

**Department:** Development COLLAAS/CCAAS 50

## Description

### Engineering Team Lead – CX/CCaaS Platform

**Build It. Scale It. Lead by Example.**

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced **Engineering Team Lead – CX/CCaaS Platform** to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a senior engineer who enjoys solving complex technical challenges while mentoring teammates, driving engineering excellence, and helping deliver high-quality cloud communications solutions.

As a Team Lead, you will remain hands-on in development while serving as the technical leader for your team. You'll collaborate closely with Engineering Management, Product Management, and cross-functional teams to deliver scalable, reliable, and innovative solutions.

**Location:** United States, Canada, or Medellín, Colombia

### Your Role

-   Lead the day-to-day technical direction for a team of software engineers.
-   Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members.
-   Contribute directly to software design, architecture, development, debugging, and production support.
-   Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions.
-   Help prioritize work, remove technical roadblocks, and support sprint planning and execution.
-   Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance.
-   Participate in architecture discussions and promote engineering best practices across the team.
-   Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability.
-   Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements.
-   Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
-   Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

## Requirements

### Your Background

-   6+ years of professional software engineering or platform development experience.
-   Previous experience serving as a Technical Lead, Team Lead, Senior Software Engineer, or similar role.
-   Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
-   Strong software engineering background with experience building modern distributed applications.
-   Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
-   Experience designing and developing cloud-native applications, APIs, and microservices.
-   Experience working in Linux/Unix environments.
-   Experience with PostgreSQL, MySQL, or similar relational databases.
-   Experience with Git, CI/CD pipelines, automated testing, and Agile development practices.
-   Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
-   Strong communication skills with a passion for mentoring engineers and collaborating across technical teams.

### Preferred Qualifications

-   Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
-   Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
-   Experience with Elixir is highly desirable.
-   Experience with AWS, Azure, or Google Cloud.
-   Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

## Benefits

**What We Offer:**

-   Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
-   Matching 401K program - 100% match on 4%.
-   Employee Stock Purchase Plan after one year of service.
-   Flexible Time Off & Company Holidays
-   Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 _Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities._

## Apply

[Apply at Sangoma](https://apply.workable.com/sangoma-3/j/5CF51811A3/apply)

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