# Front Office Agent

> Santikos Collection · Piraeus, Greece · Full-time · Posted 2026-05-13

**Workplace:** on_site

**Department:** Front Office

## Description

Santikos Collection, a prestigious hospitality company known for its luxury resorts and hotels, is currently seeking a talented and customer-focused Front Office Agent to join our team. This position will be based at one of our stunning properties in Piraeus, Greece.

As a Front Office Agent, you will be the first point of contact for our guests and will play a pivotal role in ensuring their satisfaction throughout their stay. You will handle check-ins and check-outs efficiently, provide exceptional customer service, and address any guest concerns or inquiries promptly and professionally.

We are looking for an individual with excellent communication and interpersonal skills, a strong attention to detail, and a passion for delivering outstanding customer service. The ideal candidate will have previous experience in a similar role, preferably within the hospitality industry. There will be some flexibility in shift patterns, including occasional night shifts.

If you thrive in a fast-paced environment, enjoy working in a team, and have a genuine desire to create memorable guest experiences, we would love to hear from you.

### Responsibilities

-   Welcome guests and handle the check-in/check-out process in an efficient and courteous manner.
-   Respond to guest inquiries and concerns, providing accurate information and resolving issues promptly.
-   Assist guests with luggage, transportation arrangements, and other requests as needed.
-   Maintain up-to-date knowledge of hotel services, facilities, and local attractions.
-   Process payments and ensure accurate billing.
-   Coordinate with other hotel departments to ensure guest requests and requirements are met.
-   Handle guest complaints or issues, escalating to supervisors or management if necessary.

## Requirements

-   Previous experience in a similar role, preferably within the hospitality industry.
-   Strong customer service and interpersonal skills.
-   Excellent communication skills, both verbal and written.
-   High level of attention to detail and accuracy.
-   Ability to work well under pressure and handle multiple tasks simultaneously.
-   Proficiency in using hotel software and systems.
-   Flexibility to work variable shifts, including weekends and holidays.
-   Fluency in English and Greek; additional languages are a plus.

## Apply

[Apply at Santikos Collection](https://apply.workable.com/santikos-collection-1/j/4EDC1F3768/apply)

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