# Business Analyst - Microsoft 365 & IP Telephony

> Sapsol Technologies Inc · Regina, Canada (Hybrid) · Contract · Posted 2025-08-21

**Salary:** CAD 60–65

**Workplace:** hybrid

## Description

**About the Role**

We’re seeking a Business Analyst to support enterprise collaboration and voice services across **Microsoft 365** and **hybrid IP telephony** environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in **safety‑critical power plant environments**. 

This work contributes directly to SaskPower’s mission of **reliable and affordable power** and aligns with our values of **safety, openness, collaboration, and accountability**. 

**What you’ll do (Key Responsibilities)**

-   **Lead M365 lifecycle & configuration** across key apps; establish and maintain **governance policies** and standards. 
-   Design and recommend **Microsoft Teams** policies (custom policies, channel structures, permissions) that scale enterprise‑wide. 
-   Develop **Conditional Access** user stories/use cases, test scenarios, and provide results/feedback to stakeholders. 
-   Support user adoption and business operations in a **hybrid IP telephony** environment (e.g., **SmartTAP** recording, **Cisco Jabber**, **Cisco Contact Centre**, room devices from **Cisco, Lenovo, Logitech**). 
-   Provide **business support and analysis** for IP telephony in **power plant** settings, ensuring high availability and compliance with **safety‑critical** communication protocols. 
-   Contribute to the design/oversight of **call group configurations** and **emergency call routing** aligned with control‑room requirements and plant safety procedures. 
-   Partner with IT and vendors to configure/maintain **Cisco Contact Centre** solutions (routing logic, skill groups, queue management). 
-   Participate in **SmartTAP** rollout and vendor evaluation, ensuring compliance with call recording policies and regulations. 
-   Serve as a liaison between technical teams and business users for **M365 feature enablement** and change adoption. 

**Core Deliverables**

-   **Requirements documentation** (detailed business and technical requirements for network/collab/telephony initiatives). 
-   **Solution designs & specifications** in collaboration with Solution Architects and adjacent technical teams. 

**What you’ll bring (Qualifications)**

**Education & Clearance**

-   Related post‑secondary education (e.g., BA or equivalent) and relevant training/certifications. Background/education verification required; additional risk assessments may apply per project needs. 

**Must‑have Experience**

**Skill**

**Years of Experience**

**Level of Experience**

**Details / Examples  
(please explain your proficiency, provide technical details and/or examples)**

Managing **Microsoft 365** configuration and lifecycle; drafting and maintaining **M365 governance**. 

Designing **Teams** policies, channel structures, and permissions. 

Building **Conditional Access** user stories/use cases and executing **test scenarios**. 

Supporting business operations and **user adoption** across hybrid IP telephony (**SmartTAP, Cisco Jabber, Cisco Contact Centre**, room devices from **Cisco/Lenovo/Logitech**). 

Business analysis for IP telephony in **industrial/plant** environments with strict safety and reliability demands. 

Cross‑functional **troubleshooting & optimization** of IP phone configurations at scale, balancing **performance, user needs, and regulatory compliance**. 

**Nice to have**

Hands‑on with **call recording compliance** and **emergency call routing** in control‑room contexts. 

Experience implementing or tuning **Cisco Contact Centre** (skill groups, queues). 

Certifications: **Microsoft 365**, **Teams** (e.g., Administrator Associate), **Cisco Collaboration/Voice**, **ITIL** (industry‑standard assets for this scope).

## Apply

[Apply at Sapsol Technologies Inc](https://apply.workable.com/sapsol-technologies-inc-7/j/BFB1696213/apply)

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