# Program Manager

> Sapsol Technologies Inc · Mississauga, Canada · — · Posted 2026-09-10

**Workplace:** on_site

## Description

**Job Description for Program Manager:**

-   Customer relationship management by strategic account planning, business development, and customer satisfaction.
-   In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
-   Responsible for achieving revenue targets per budget and business ask.
-   Map current/new customers to various business groups for account mining
-   Regular follow-up with customers on the new opportunities
-   Work on proactive business proposals along with delivery and sales
-   Preparing business case for new projects, presenting viable proposals for approval
-   Pursue with customers for approval of business proposals till PO is issued
-   Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires
-   Interfacing with the global delivery teams to ensure quality and timely program execution.
-   In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
-   Reviewing any customer escalations and coordinating with offshore for quicker resolution
-   Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.
-   Responsible for overall Project status and communications with customer managers as a Single Point of Contact
-   Project scoping and helping customers in drafting SoWs/proposals.
-   Cover Delivery visit meetings and compile and follow up actions till closure.

**Position Requirements:**

-   Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.
-   Thorough understanding of project/program management techniques and methods with PMP or CSM certification
-   15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.
-   Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.
-   Excellent problem-solving ability and verbal and written communication and presentation skills.
-   Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs
-   This job requires travels to customer sites

## Apply

[Apply at Sapsol Technologies Inc](https://apply.workable.com/sapsol-technologies-inc-7/j/EDE8B9913C/apply)

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