# Customer Service Support

> SARKK S.A. · Chalandri, Greece · Full-time · Posted 2026-02-17

**Workplace:** on_site

**Department:** E - COMMERCE

## Description

**SARKK SA**, exclusive distribution representative of the **Tommy Hilfiger** & **Calvin Klein** brands, is currently looking for:

**Customer Service Support** to our Head Offices in Athens.

The **Customer Service Support** representative will be responsible for delivering exceptional service to our e-commerce customers, acting as the first point of contact for all customer inquiries throughout the shopping journey.  Your role focuses on order support, delivery follow-ups, returns, refunds, and customer communication via email, in line with the brand’s reputation for quality and service excellence.

-   Provide thoughtful responses to customer and product inquiries with professionalism, warmth, and efficiency.
-   Monitor order statuses, update customers on order progress, and track deliveries. Coordinate with warehouse & courier partners to ensure timely and accurate delivery support. Assist customers with requests related to returns, refunds, and after-sales care, maintaining clear communication and seamless follow-through.
-   Maintain accurate and up-to-date records of all customer interactions, ensuring structured documentation and actionable insights. Generate concise monthly reporting summaries to support performance tracking and service optimization.
-   Work closely with internal teams, such as logistics and IT, to support seamless order assistance and elevate the overall customer experience.
-   Operate in full alignment with internal procedures, SLAs, and customer service guidelines and best practices in customer interactions, supporting the brand’s premium service, integrity, and consistently elevated standards

## Requirements

-   Fluency in both **English** and **Romanian**, with excellent written and verbal communication skills in both languages.

-   1-2 years of experience in customer service, ideally within e-commerce or luxury retail environments.

-   Proficiency in general computer usage, with a solid understanding of web technologies. Strong knowledge of Microsoft Excel. Experience with ERP systems is considered an asset.

-   Strong interpersonal and communication skills, attention to detail, problem-solving abilities, and a proactive approach to customer care.

-   Ability to manage multiple requests while maintaining structured follow-up and timely responses.

## Benefits

-   Competitive Salary
-   Health Insurance
-   Employee Discounts
-   Career Growth Opportunities

## Apply

[Apply at SARKK S.A.](https://apply.workable.com/sarkk/j/F41B02585D/apply)

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