# Change Management Lead / Manager

> Scalepex · Plano, United States (Remote) · Full-time · Posted 2026-01-30

**Workplace:** remote

## Description

### **Change Management Lead / Manager**

### **Role Overview**

This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution.

### **Key Responsibilities**

-   Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
-   Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
-   Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
-   Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.
-   Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
-   Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.
-   Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams.
-   Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts.
-   Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change.
-   Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.
-   Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program.
-   Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.

## Requirements

-   5+ years of experience in organizational change management supporting large, complex transformation programs.
-   Proven experience working across multiple workstreams in fast-paced environments with shifting priorities.
-   Strong stakeholder management and relationship-building skills, with the ability to influence at all levels of the organization.
-   Exceptional written and verbal communication skills.
-   Ability to translate technical, operational, or system changes into clear, accessible guidance for diverse audiences.
-   Experience in healthcare, health technology, or other highly regulated industries preferred.

## Apply

[Apply at Scalepex](https://apply.workable.com/scalepex/j/30ADA149BA/apply)

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