# Customer Support Specialist - Driver Communications

> Scalesource · Honduras (Remote) · Full-time · Posted 2026-08-31

**Salary:** USD 18,000–18,000

**Workplace:** remote

**Department:** Scalesource (Franchise Recruiting)

## Description

### Customer Support Specialist – Driver Communications

**Location:** Remote  
**Industry:** Logistics / On-Demand Delivery  
**Employment Type:** Full-Time  
**Compensation:** $1,200–$1,500 USD/month  
**Schedule:** 4 shifts per week | 10 hours per shift | Variable schedule + weekend coverage  

### About the Role

We are looking for a highly experienced Customer Support Specialist – Driver Communications to support a fast-paced, technology-driven logistics operation.

This is not a traditional customer service position. The role requires someone who is already comfortable working in a high-volume, real-time support environment where multiple conversations, operational issues, and changing priorities must be handled simultaneously.

The ideal candidate has previous experience in high-volume chat support, logistics, transportation, delivery operations, driver support, dispatch, or another fast-paced operational environment.  

### Key Responsibilities

-   Provide high-volume, real-time chat support to drivers throughout their shifts.
-   Manage multiple active conversations and operational issues simultaneously.
-   Respond to driver questions quickly, accurately, and professionally.
-   Troubleshoot delivery, driver, scheduling, and operational issues in real time.
-   Determine when an issue can be resolved independently and when escalation is required.
-   Escalate urgent or complex situations quickly to the appropriate internal team.
-   Coordinate with operations and other internal teams to resolve driver-related issues.
-   Follow established workflows, escalation procedures, and service standards.
-   Adapt quickly to changing priorities, schedules, and operational requirements.
-   Help maintain a reliable and positive experience for the driver network.  
    

### Mandatory Requirements

-   Minimum 4+ years of professional experience in Customer Support, Customer Service, Operations Support, Logistics Support, Dispatch, or a closely related position.
-   Proven hands-on experience in a high-volume, fast-paced customer support or operations environment.
-   Professional experience providing real-time support through live chat or similar instant communication channels.
-   Demonstrated ability to manage multiple active customer conversations, requests, or operational issues simultaneously.
-   Experience working with strict response-time expectations, service levels, queues, or other performance-driven support metrics.
-   Excellent written English, minimum C1 level, with strong grammar, clarity, and professional communication.
-   Strong problem-solving skills and ability to make decisions without constant supervision.
-   Ability to learn and navigate multiple software platforms simultaneously.
-   Reliable high-speed internet connection and appropriate remote-work setup.
-   Full availability for the required variable schedule, including weekend coverage.

### Strongly Preferred Experience

-   Logistics or transportation operations.
-   Last-mile delivery or on-demand delivery platforms.
-   Driver or courier support.
-   Dispatch or fleet operations.
-   Field operations.
-   Ride-sharing or gig-economy platforms.
-   High-volume BPO/customer support environments.
-   Real-time operational support involving urgent issue resolution.
-   Experience supporting drivers, couriers, contractors, or other field-based teams is a significant advantage.  
    

### Skills & Competencies

-   Excellent written communication and fast response times.
-   Strong multitasking and prioritization skills.
-   Detail-oriented, organized, and reliable.
-   Strong problem-solving and escalation judgment.
-   Comfortable working under pressure in fast-paced environments.
-   Adaptable, accountable, and effective in remote teams.  
    

### Schedule & Availability – Important

This role requires significant schedule flexibility. Candidates should carefully review these requirements before applying.

-   Four (4) shifts per week.
-   10 hours per shift.
-   Schedule is established one month at a time.
-   Workdays may change from week to week.
-   Shift start times may vary.
-   Approximately 3–4 weekend shifts per month.
-   Weekend shifts may fall on Saturday and/or Sunday.

### Why Join?

-   100% remote opportunity.
-   Work with a fast-moving U.S.-based logistics operation.
-   Gain direct exposure to driver communications and real-time operations.
-   Join a collaborative, performance-driven remote team.
-   Opportunity for professional growth based on performance and demonstrated capabilities.  
    

**Proactive Recruiting:** We’re actively building our talent network for current and upcoming client opportunities. While this posting may not represent an immediate opening, qualified candidates may be considered as matching roles become available.

## Apply

[Apply at Scalesource](https://apply.workable.com/scalesource-1/j/39FD94EDF4/apply)

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