# Country Head > Shively Diversified Management Services · Auburn Hills, United States · Full-time · Posted 2026-05-04 **Workplace:** on_site **Department:** Shively Diversified Management Services ## Description **Role Summary** **Current below** The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA operations with full P&L ownership. This role is about organization building, discipline, execution, and long-term growth, not just sales. The Country Head sets the culture, governance, and performance rhythm for the entire USA business. **Suggested below** The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance. This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution. **Essential Functions & Key Responsibilities** **1\. Business & P&L Ownership** **Current** - Own complete USA P&L: revenue, gross margin, cost, working capital - Define annual and quarterly business plans - Ensure pricing discipline and profitable growth - Drive service revenue and installed-base monetization **Suggested (add FANUC “targets / budgets / cash flow / tracking”)** - Own full USA P&L: revenue, margin, opex, working capital, cash flow - Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage) - Enforce pricing/discount governance and profitable mix - Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs) - Establish performance tracking: plan vs actual, corrective actions, lessons learned **2\. Organization Building & Leadership** **Current** - Hire, develop, and lead Zone Heads and leadership team - Build strong Sales, Applications, Service, and Operations culture - Establish accountability, review cadence, and performance discipline - Ensure right talent, right cost, right productivity **Suggested (add FANUC HR rigor + succession + compliance)** - Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance) - Create a high-performance culture: clarity of roles, accountability, cadence, standards - Own leadership development: coaching, performance planning, evaluation, succession planning - Ensure organizational design supports scale (territory coverage, service footprint, parts readiness) - Partner with global HR/legal to ensure compliance with employment requirements and company values **3\. Sales & Market Strategy** **Current** - Define go-to-market strategy (direct sales focus) - Drive territory expansion and key account penetration - Oversee funnel quality, forecasting accuracy, and conversion - Manage strategic customers and high-value negotiations **Suggested (add FANUC “partners / integrators / proposal” where relevant)** - Define GTM strategy (direct + strategic partners where needed) aligned to global goals - Drive territory expansion, vertical strategy, and key-account penetration - Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance - Own strategic negotiations and executive customer relationships - Strengthen proposal/application capability: right solution, right risk, right margin **4\. Operations, Tech Centers & Service Excellence** **Current** - Ensure strong coordination between Tech Centres and Central Warehouse - Drive machine uptime, service response, and customer satisfaction - Oversee inventory strategy, spares availability, and repair TAT - Reduce repeat failures and improve reliability perception **Suggested (add FANUC “execution excellence / closeouts / lessons learned”)** - Ensure seamless coordination across Tech Centers, central warehouse, and field service - Establish service operating standards: response time, first-time-fix, uptime, escalation protocol - Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control - Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop - Track execution performance and implement lessons learned (install quality, handover, repeat issues) **5\. Governance, Reporting & Representation** **Current** - Establish weekly, monthly, quarterly performance reviews - Report performance transparently to global leadership - Ensure compliance with company processes and values - Act as face of company in USA market **Suggested (add FANUC “alignment with global strategy / customer + employee engagement”)** - Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review - Report performance transparently to global leadership with clear actions/owners/dates - Ensure adherence to Jyoti processes, ethics, and brand standards - Represent Jyoti CNC externally: customers, industry events, strategic partners - Drive employee engagement and customer satisfaction as explicit leadership outcomes **6) Performance Metrics (KPIs)** **Current** - USA revenue growth vs plan - Gross margin and discount discipline - Forecast accuracy - Service revenue growth - Inventory turns and cash discipline - Team build-out, retention, productivity **Suggested (add FANUC-style categories + execution KPIs)** - Revenue vs plan (new machines + aftermarket) - Gross margin + discount compliance - Forecast accuracy (monthly + quarterly) - Installed-base monetization (service contracts / spares / retrofits) - Service execution: response time, first-time-fix, uptime, repeat-failure reduction - Working capital: inventory turns, AR/DSO, cash flow - People: leadership team build-out, retention, capability development, engagement ## Requirements **Qualifications & Experience** **Current** - Bachelor’s in Engineering or Business (MBA preferred) - 18–25+ years CNC machine tools / capital equipment - Proven scaling USA organizations - Strong commercial, operational, leadership capability - Discipline, clarity, accountability leadership style **Suggested (blend FANUC “cross-functional leadership / complexity”)** - Bachelor’s in Engineering/Business (MBA preferred) - 15–25+ years in CNC machine tools / capital equipment / industrial technology - Proven success leading cross-functional functions (sales, applications, service, operations, finance) - Demonstrated experience building/scaling a region or country organization - Strong executive communication, operating cadence discipline, and customer-facing leadership **Work Environment & Physical Demands** Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines. ## Apply [Apply at Shively Diversified Management Services](https://apply.workable.com/sdms/j/F1ADF2CBDD/apply) --- Powered by [Workable](https://www.workable.com)