# Manager - Parts & Service

> Seprod Limited · Kingston, Jamaica · Full-time · Posted 2026-06-01

**Workplace:** on_site

**Department:** Management

## Description

**Position Purpose:**

_This position is responsible for the overall strategic management and development of the Service & Parts department, in all aspects of operations in order to provide customers with the highest standard of service availability nationally._

**KEY DUTIES AND RESPONSIBILITIES:**

-   Work with General Manager and Regional Company Manager to develop the Company's Annual Strategic Plans and budgets.

-   Manages short and long-term objectives to ensure achievement of established targets
-   Maintains agreed profit margins
-   Prepares annual departmental budget
-   Ensures that all customer complaints regarding repairs, installation and commissioning of equipment are responded to and resolved
-   Reviews the processes regarding repair service to increase efficiency and overall customer satisfaction.
-   Manages prompt and efficient after sales service to customers for all locations
-   Liaises with the General Manager and Sales Manager on issues related to service and parts internally and at the dealer level.
-   Ensures the availability of the required tooling in proper working conditions to execute customer repairs at all times
-   Maintains a digital library of repair manual
-   Implements and monitors policies for demos/customer handovers and workshop
-   Ensures that the service department maintains safety and health standards according to Company Policies

·         Manage stock levels to ensure stock is available for all service jobs as well as external customers

-   Stock Orders - Knowledgeable on the parts inventory control systems to ensure that calculations for order points and order quantities are performed properly and in compliance with the goals of the dealership
-   Inventory reporting - Creates and maintains all inventory reporting covering, Service levels and turnover, Stock order purchase ratios, Inventory   nonstock to stock and stock to non-stock transitions

## Requirements

**EDUCATION AND EXPERIENCE**

-   Bachelor’s Degree in related field.
-   A minimum of five (5) years experience in similar field, with at least three (3) years at a managerial level.
-   Proficient in Microsoft Office applications.

**SKILLS**

-   Strong leadership skills.
-   Results oriented.
-   Team builder
-   Excellent numerical and analytical skills.
-   Excellent communication and negotiation skills.
-   Excellent presentation skills.
-   The ability to motivate and direct others.

## Apply

[Apply at Seprod Limited](https://apply.workable.com/seprod-limited/j/179E54F992/apply)

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