# Customer Service Manager - Hospitality > Serenity Mental Health Centers · Orlando, United States · Full-time · Posted 2026-05-18 **Workplace:** on_site **Department:** PM ## Description **Customer Service Manager – Hospitality**  **Location:** Orlando, TX **Job Type:** Full-Time  **Compensation:** $90,000+ annually + performance-based bonuses  **Overview**  Lead a high-performing team in a **fast-paced, high-volume service environment** where standards are high and every interaction matters.  We’re looking for a hands-on leader who knows how to **build strong teams, drive performance, and deliver a five-star customer experience at scale**. This role is ideal for someone from hospitality, retail, or call center leadership who thrives in structured environments and knows how to balance people leadership with operational excellence.  **What You’ll Do**  - Lead daily operations in a **high-volume, customer-facing environment**   - Manage, coach, and develop a team of 30+ employees   - Drive accountability around **performance metrics, quality standards, and service delivery**   - Ensure every interaction meets a **professional, efficient, and high-touch standard**   - Oversee **scheduling, staffing, and workflow management**   - Monitor and improve **KPIs related to service quality, productivity, and customer experience**   - Step in as needed to support team members and maintain operational flow   - Create a culture focused on **precision, consistency, and continuous improvement**   **What This Role Feels Like**  - Fast-paced environment where **priorities shift quickly and strong leadership is essential**   - High standards — you’ll be measured on **team performance, not just activity**   - A role where you’re **on the floor, coaching in real time, and driving results daily**   - A team that values **accountability, professionalism, and doing things the right way**   **What We’re Looking For**  - 10+ years of leadership experience in **customer service, hospitality, retail, call center, or similar environments**   - Experience managing **large teams (30+ employees)** in a high-volume setting   - Proven ability to **track, analyze, and improve performance metrics (KPIs)**   - Strong communication skills with the ability to coach, **give feedback, and lead accountability conversations**   - Comfortable working in a **structured, process-driven environment**   - Hands-on leadership style with a focus on **team development and operational execution**   **Preferred Background**  - Upscale hospitality, restaurant, or hotel management   - Customer support leadership   - Retail or service environments with **high standards and performance expectations**   - Experience leading teams through **growth, change, or scaling operations**   About You  You’ve worked in environments where **service standards were non-negotiable** — whether in hospitality, retail, or high-volume customer operations. You know how to lead from the front, hold a high bar, and develop teams that deliver consistently strong results.  You’re ready for a role where you can **own outcomes, build a team, and create a best-in-class customer experience.**  **Training & Requirements**  - **No industry-specific or clinical experience required — full training provided**   - Ability to work on-site in a structured, fast-paced environment   - Comfortable managing schedules, workflows, and performance expectations   **Compensation & Benefits**  - $90,000+ base salary + performance-based bonuses   - Health, dental, and vision coverage (majority employer-paid)   - 401(k) retirement plan   - Paid time off: 10 days (15 after first year) + 10 paid holidays   Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. ## Apply [Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/61FB4F35A5/apply) --- Powered by [Workable](https://www.workable.com)