# Clinical Administrative Specialist

> Serenity Mental Health Centers · Jacksonville, United States · — · Posted 2026-10-06

**Workplace:** on_site

**Department:** Admin Support

## Description

**Clinical Administrative Specialist** 

**Location:** Jacksonville, FL   
**Employment Type:** Full-Time | On-Site Only 

**Pay:** $18.50/hr 

**Shift work required:** 5 shifts of 8 hours, Mon-Fri 

**Position Summary** 

Serenity is growing, and we're looking for a **Clinical Administrative Specialist** who is passionate about helping people and making a difference in the delivery of mental health care. This is an ideal opportunity for someone with strong administrative and organizational skills who enjoys detail-oriented work and wants to use those skills to improve the patient experience. 

In this role, you’ll support patients and providers with a variety of clinical administrative needs, including **disability and accommodations, psychological evaluations and clearances, medical records, provider documentation, and other requests that help patients navigate their care.** You’ll play an important role in ensuring these requests are handled accurately, efficiently, and with a high level of professionalism and attention to detail. 

If you enjoy helping others, thrive in a fast-paced environment, adapt quickly to change, have a strong eye for detail, and take pride in making complicated processes easier for patients and providers, we'd love to meet you. 

**What You'll Own** 

-   **Own the completion of clinical administrative requests** across all Serenity locations, states, and providers, ensuring paperwork is accurate and completed efficiently following provider approval. 

-   **Complete medical records requests within 30 days** and strive for a **72-hour turnaround** on other approved requests. 

-   **Peer review team members’ paperwork** to identify errors, improve accuracy, and maintain consistent quality standards. 

-   **Support call center agents through internal chat** by providing timely updates and answering questions about patients’ paperwork requests. 

-   **Collaborate with providers, patients, and internal teams** to resolve documentation needs and ensure requests are completed accurately and timely. 

**Qualifications** 

-   Strong aptitude for learning new technology and software systems. 

-   Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail. 

-   Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 

-   A positive attitude and self-driven motivation. 

-   Have the desire to learn, improve, and rise above expectations.  

-   **Mental health or healthcare experience is not required. We provide comprehensive training.** 

**What's in It for You** 

-   Competitive pay 

-   90% employer-paid medical, dental, and vision insurance 

-   401(k) retirement plan 

-   10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 

-   Employee referral bonuses 

-   Clear career growth opportunities into Supervisor, Clinical, and Operations roles 

-   Ongoing development and professional coaching 

\***About Serenity** 

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our PCC Admin Agents strive to make every interaction meaningful and put patients first. They play a critical role in ensuring every patient receives an exceptional experience. 

**Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.**

## Apply

[Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/6EB4AAFE2C/apply)

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