# Customer Experience Associate

> Serenity Mental Health Centers · Lakewood, United States · Full-time · Posted 2026-03-26

**Workplace:** on_site

**Department:** TMS

## Description

**Customer Experience Associate** 

**Location:** Lakewood, CO  
**Employment Type**: Full-Time   
**Compensation: $25–$30/hr +** quarterly performance based bonuses.

**Start Your Career in a People-Focused Role** 

If you’re great with people and ready to build a meaningful, long-term career, this is your opportunity. We’re looking for individuals with strong customer service backgrounds who want to grow into a professional, purpose-driven role. 

In these positions, your ability to create positive experiences, communicate clearly, and build trust will be the foundation of your success. No prior industry experience is required — just a genuine desire to help others, work hard, and develop new skills. 

**What You’ll Do** 

You’ll play an important role in creating a welcoming, supportive experience for every customer. Opportunities may include: 

-   **Front Desk Support –** Welcome customers, manage check-ins, and create a personalized first impression  

-   **Customer Intake & Coordination –** Guide customers through onboarding steps, gather information, and ensure a smooth experience in their program 

-   **Customer Care Coach –** Assist with hands-on services engaging customers in positivity work, goal setting, life skills, etc. 

-   **Team Support & Leadership Development –** Help support daily operations, step into different responsibilities, and assist customers in reaching their goals  

**What You’ll Gain** 

These roles are designed as a steppingstone into a long-term career path, offering: 

-   Paid, hands-on training — no prior industry experience required  

-   Professional experience in a structured, team-oriented environment  

-   Clear growth opportunities into advanced roles and leadership  

-   Transferable skills in communication, organization, and problem-solving  

-   A supportive team that invests in your success  

**What We’re Looking For** 

You’ll thrive in this role if you: 

-   Have experience in customer service, retail, hospitality, or other people-facing roles  

-   Enjoy helping others and creating positive interactions  

-   Are organized, reliable, and detail-oriented  

-   Bring a strong work ethic and willingness to learn  

-   Are looking for more than just a job — you want a career path  

**Why Join Us?** 

This is more than an entry-level role — it’s a chance to build a career where your people skills truly matter. We promote from within and provide the training and support you need to grow into leadership opportunities. 

**Compensation & Benefits** 

-   Competitive pay 

-   Excellent Benefits – 90% coverage for medical, dental, and vision 

-   401(k) – Investing in your future with us 

-   Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays to rest and recharge 

**Apply today and start your journey in patient care.** 

Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. 

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.

## Apply

[Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/8FEA3321A9/apply)

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