# Operations Manager - Customer Experience

> Serenity Mental Health Centers · Colorado Springs, United States · Full-time · Posted 2026-04-24

**Workplace:** on_site

**Department:** PM

## Description

**Operations Manager – Customer Experience** 

**Location**: Colorado Springs, CO  
**Employment Type**: Full-Time   
**Compensation:** $90,000+ annually  

**Ove**rview 

Lead operations in a **fast-paced, high-volume service environment** where execution, team performance, and customer experience are everything. 

This role is ideal for a hands-on leader who takes ownership of **people, processes, and outcomes** — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. 

No industry-specific experience required. We provide full training. 

**What You’ll Do** 

-   Own daily operations in a **customer-facing, high-volume environment**  

-   Lead, coach, and develop a team while driving accountability to **performance standards and KPIs**  

-   Ensure every customer interaction is **professional, efficient, and high-quality**  

-   Oversee **scheduling, staffing, and workflow management** to maintain smooth operations  

-   Track, analyze, and improve **key performance metrics** related to service, productivity, and overall experience  

-   Identify operational gaps and implement **process improvements**  

-   Step in as needed to support the team and maintain service levels  

**What This Role Feels Like** 

-   Fast-moving environment where **priorities shift and strong leadership is critical**  

-   A balance of **people leadership and operational execution**  

-   High standards — you’ll be measured on **team performance and consistency**  

-   A role where you are **actively involved, coaching in real time, and driving results daily**  

**What We’re Looking For** 

-   10+ years of leadership or management experience in **customer service, hospitality, retail, call center, or operations environments**  

-   Proven ability to manage **team performance, metrics, and day-to-day operations**  

-   Strong communication skills with the ability to **coach, problem-solve, and lead effectively**  

-   Comfortable working in a **structured, process-driven environment**  

-   Highly organized with the ability to manage **multiple priorities simultaneously**  

**Preferred Background** 

-   Hospitality, restaurant, or hotel leadership  

-   Retail or service environments with **high standards and performance expectations**  

-   Experience with **scheduling systems, staffing, or workflow coordination**  

-   Background in **customer experience or relationship-driven environments**  

**About You** 

You’ve worked in environments where **execution and service quality mattered every day.** You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. 

You’re comfortable balancing **people leadership with process management**, and you take pride in building teams that perform at a high level. 

Training & Requirements 

-   **No clinical or industry-specific experience required — full training provided**  

-   Ability to work on-site in a structured, fast-paced environment  

-   Comfortable managing schedules, workflows, and performance expectations  

**Compensation & Benefits** 

-   $90,000+ base salary  

-   Health, dental, and vision coverage (90% employer-paid)  

-   401(k) retirement plan  

-   Paid time off: 10 days (15 after first year) + 10 paid holidays  

-   Ongoing leadership development and advancement opportunities  

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.  

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $90,000+$120,000 annually.

## Apply

[Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/BEE747A34A/apply)

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