# Patient Services Associate

> Serenity Mental Health Centers · Alexandria, United States · Full-time · Posted 2026-04-13

**Workplace:** on_site

**Department:** TMS

## Description

**Patient Services Associate | No Healthcare Experience Required** 

**Employment Type**: Full-Time   
**Compensation: $25–$30/hr +** quarterly performance based bonuses.

You've spent years delivering a premium experience for clients who expect the best. You know how to run a smooth appointment, stay composed under pressure, and hold a high standard session after session. Now use those skills where they pay what you’re worth. 

Serenity operates structured, appointment-based treatment programs using advanced technology. We're not looking for a clinical background; we're looking for professionals who know what exceptional client service actually looks like and can execute it consistently, every single day. 

Training is 100% provided. Your service background is the qualification. 

**Key Responsibilities** 

This is a structured, schedule-driven role. You'll manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close. 

-   Build relationships with clients to maximize achieved outcomes 

-   Welcome clients, orient them to their session, and maintain a calm, professional presence throughout 

-   Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training) 

-   Document session notes and update client records accurately after each appointment 

-   Maximize client retention rates so they complete the full course of treatment 

-   Maintain a clean, organized, consistent environment that clients depend on 

**No two clients are the same. Your standards always are.** 

**What We're Looking For** 

-   2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc… 

-   A service standard that holds regardless of how your day is going 

-   Professional composure to redirect client energy in a productive direction 

-   Strong attention to detail; following a process and documenting it accurately 

-   Reliable attendance; your clients schedule their day around you showing up 

**Compensation & Benefits** 

-   **$25–$30/hr** - A meaningful step up from most hospitality and retail pay 

-   **90% employer-paid** medical, dental, and vision starting on day one 

-   **10 PTO days** (increases to 15 after year one) + **10 paid holidays** 

-   **401(k)** retirement program 

-   **Paid training:** We invest in getting you fully certified before you ever see a client 

**About Serenity** 

Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard. We've built a reputation on operational excellence and people who take their craft seriously. If you bring the service background, we’ll handle everything else.

## Apply

[Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/C767B9C253/apply)

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