# Customer Experience Supervisor

> Serenity Mental Health Centers · Lehi, United States · Full-time · Posted 2026-07-28

**Workplace:** on_site

**Department:** Supervisor

## Description

**Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity.**

If you’ve ever wanted a career that _truly_ makes a difference — one where your leadership directly impacts people’s lives — Serenity Healthcare is where your next chapter starts. We’re transforming what mental wellness feels like, and we’re looking for leaders who want to be part of something meaningful.

### **No Healthcare Experience? Perfect.**

We don’t hire for medical expertise — we hire for heart, drive, and leadership.  
If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We’ll teach you everything else.

**Customer Experience Supervisor | Lehi, UT**

As a Call Center Supervisor, you’ll lead the team that is often the _first voice of hope_ for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You’ll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

### **What You’ll Do**

-   Lead a high-performing team delivering concierge-level patient support
-   Coach with intention — accountability, honest feedback, personal growth
-   Handle escalations with empathy and solutions-first thinking
-   Use performance metrics to elevate team results and drive outcomes
-   Maintain world-class service standards that make a real difference for patients

### **What You Bring**

-   1+ year experience supervising customer service teams
-   Experience in a call center environment is a strong plus
-   Passion for helping people — patients _and_ teammates
-   A track record of hitting goals and improving performance
-   Clear, confident communication and strong decision-making
-   Ability to stay cool under pressure and adapt quickly when needed
-   A results-driven mindset with a focus on continuous improvement

### **Why You’ll Love Working Here**

-   A culture built on excellence, growth, and genuine impact
-   Competitive pay based on experience
-   **Serious career growth** in a rapidly expanding organization
-   **Premium benefits:** We cover 90% of medical, dental & vision
-   401(k) because your future matters
-   10 PTO days + 10 paid holidays (15 PTO days after your first year!)
-   Referral bonuses for bringing more talented people into our mission

### **Who We Are**

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven’t worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.

## Apply

[Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/D469E43EC8/apply)

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