# Operations Executive

> Shift · Croydon, United Kingdom · Full-time · Posted 2026-05-27

**Salary:** GBP 26,500–27,500

**Workplace:** on_site

**Department:** Operations

## Description

**Operations Executive**

**Croydon, London**

**Full time (Monday to Sunday availability needed)**

**£26,500 to £27,500 per annum**  
  

**About Shift:**

Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.

At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.

**Overview of the role as an Operations Executive:**

This is an exciting opportunity to play a vital role in enhancing our customer experience. As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements.  This role supports operations for our store-to-home and locker deliveries with one of our well known retail partners. Based on-site, you will play a critical part in ensuring operational success as we grow.

If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!

**Responsibilities as an Operations Executive:**

-   Overseeing store-to-home and locker delivery operations.
-   Coordinating with self-employed drivers using our internal tech for route management and adjustments.
-   Being the day-to-day liaison with the client team in store, supporting them with problem solving and representing the Shift brand in a positive way at all times
-   Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
-   Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
-   Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
-   Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
-   Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
-   Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
-   Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
-   Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.

**To be successful as an Operations Executive, we are looking for the following attributes and experience:**

-   Ability to handle customer queries with professionalism and clarity.
-   Strong verbal and written communication skills to effectively convey information and ideas.
-   Proven track record of strong problem solving with a proactive mindset.
-   Excellent organisational and time management skills to meet targets and deadlines.
-   Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
-   Strong analytical skills to identify trends and develop actionable insights for process improvement.
-   Ability to work independently and manage multiple priorities in a fast-paced environment.
-   Familiarity with delivery services or logistics is a plus but not essential.

**Why join Shift?**

-   Plenty of benefits such as 25 days annual leave and enhanced MAT and PAT pay.
-   At Shift, we’re all about personal growth, development, and creating opportunities.
-   Collaborative working environment, working within cross functional teams across the business group.
-   We are focused on finding solutions for our customers, drivers and partners through the use of technology.
-   Ambitious, flexible and challenging culture.
-   You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!

  
  

If you have the drive and determination to make an impact on a growing business, apply now!

## Apply

[Apply at Shift](https://apply.workable.com/shift-online/j/7BB3EBD964/apply)

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