# Customer Education Manager (all genders)

> Shiftmove · Paris, France (Hybrid) · Full-time · Posted 2026-05-18

**Workplace:** hybrid

**Department:** Customer Org

## Description

We’re hiring a **Customer Education Manager** to bridge the gap between complex product capabilities and user success. Your mission is to empower our customers and teams by turning knowledge into a competitive advantage.

You will take full ownership of the learning journey across the **Shiftmove** portfolio, ensuring that every user, whether a customer or a new hire, has the tools and knowledge to thrive.

### What you’ll do

-   **Drive Product Adoption:** Design and deploy educational pathways that turn new users into power users and reduce friction in the customer journey.
-   **Content Production:** Create high-impact resources (guides, video tutorials, FAQs, and documentation) that are clear, engaging, and always up to date.
-   **Internal Enablement:** Own the onboarding and continuous training for Shiftmove employees, ensuring our teams are experts on the tools they sell and support.
-   **Optimization and Continuous Improvement:** Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency.
-   **Cross-Functional Launch Support:** Partner with Product, CS, and Support teams to deliver educational content for every new feature and product release.  
    

### What we’re looking for

-   **Experience:** Proven track record in Customer Education, Enablement ideally within a fast-paced SaaS environment.
-   **Technical Savvy:** Proficiency with LMS platforms, video editing tools, and documentation software. An appetite for AI-driven content optimization is a major plus.
-   **Master Communicator:** You can translate complex technical features into simple, pedagogical moments.
-   **Builder Mindset:** You are comfortable operating in ambiguity and enjoy building processes from the ground up where they don't yet exist.
-   **Language:** Native-level French with strong professional English (we are a multi-entity, international group).

### Our Offer to You

At Shiftmove, you'll shape the learning culture of one of Europe’s fastest-growing SaaS companies.

-   **Autonomy:** We hire you for your expertise and trust you to lead the educational strategy.
-   **Competitive Compensation:** We offer fair and attractive pay reflective of your impact.
-   **Ownership:** “Make It Happen” is one of our core values. You’ll have the freedom to innovate how we teach and learn.
-   **Flexible Work Setup:** Offices in **Paris** and **Aix‑en‑Provence**; remote work is part of our culture.
-   **Full Benefits:** Meal vouchers, comprehensive health insurance for you and your family, and access to our employee benefits platform (**Leeto**).
-   **Growth:** We invest in your development. As Shiftmove scales, so will your career.

## Apply

[Apply at Shiftmove](https://apply.workable.com/shiftmove/j/E9AA2424BB/apply)

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