# Junior Account Executive

> Shipa · Dubai, United Arab Emirates · Full-time · Posted 2026-05-22

**Workplace:** on_site

**Department:** Shipa Freight

## Description

### **Job Brief:**

_We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network._

### Your Responsibilities:

Account Support – eCommerce & Cross-Border

-   Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
-   Support in executing strategic account plans and onboarding new clients.
-   Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
-   Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
-   Maintain accurate client records, contact databases, and account activity logs in the CRM.

Revenue Support

-   Assist in identifying upsell and cross-sell opportunities within existing accounts.
-   Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
-   Track and report on account revenue performance against targets on a regular basis.

Customer Relationship Management

-   Act as a first point of contact for day-to-day client queries and service-level concerns.
-   Develop a strong understanding of each client's logistics requirements and business model.
-   Escalate complex issues with a clear summary and recommended resolution.
-   Contribute to process improvements that enhance client satisfaction and delivery efficiency.

Reporting & Pipeline

-   Maintain and update CRM data, sales pipelines, and activity reports consistently.
-   Prepare weekly account status updates and performance dashboards for senior review.
-   Track client onboarding milestones and ensure all documentation is in order.

Stakeholder Coordination

-   Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
-   Support representation at industry events, trade shows, and client meetings as required.

## Requirements

### Your Qualifications:

-   Bachelor's degree in Business, Logistics, Marketing, or a related field.
-   1–3 years of experience in account management, logistics coordination, or client-facing sales roles.
-   Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.
-   Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
-   Strong communication skills in English.

### Your Competencies:

Technical

-   Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping.
-   Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.
-   Ability to analyze account data and produce clear performance summaries.
-   Proficiency in CRM usage and data entry discipline.

Behavioral

-   Client-first mindset with strong service orientation.
-   Organised, detail-oriented, and able to manage multiple accounts simultaneously.
-   Proactive communicator who escalates issues with solutions, not just problems.
-   Collaborative team player who works effectively across departments.
-   Learning agility – eager to develop product knowledge and industry expertise quickly.
-   Resilience and composure when managing demanding clients or tight deadlines.

## Apply

[Apply at Shipa](https://apply.workable.com/shipa/j/1D9FF7FE6C/apply)

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