# Jr. Account Manager (Arabic Speaker with Logistic Background)

> Shipa · Dubai, United Arab Emirates · Full-time · Posted 2026-02-23

**Workplace:** on_site

**Department:** Shipa Delivery

## Description

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. 

**Role Summary**

As a Junior Account Manager, you will serve as our clients trusted advisor by providing strategic guidance on operational and product-related issues. You will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term business and revenue growth. You will ensure the delivery of exceptional service to clients and the achievement of business objectives.  
  

Responsibilities include but are not limited to:

-   Building deep and nurturing long-term relationships with clients and providing solutions that will help clients to meet their last-mile delivery needs.
-   Expanding relationships with existing clients by continuously proposing solutions that satisfy their objectives.
-   Analyzing customers’ performances to drive their growth and revenue generation.
-   Collaborate with cross-functional teams, including sales, technical, and operational teams, to develop and deliver comprehensive solutions that meet customer requirements.
-   Serving as the link of communication between major clients and internal teams.
-   Quickly resolving issues and problems faced by clients and dealing with complaints.
-   Preparing regular progress reports and forecasts to internal and external stakeholders using accurate account metrics.
-   Introducing and managing projects designed to cater to the needs of new clients.

## Requirements

**Qualifications**

-   Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).

-   1+ years of sales or account management experience (preferably in e-commerce and/or e-fulfillment).
-   Knowledge of and experience in CRM systems is a must.
-   Excellent communication, negotiation, and interpersonal skills.

**Proficiencies**

-   Be fluent in English and Arabic.
-   Be articulate and accustomed to dealing with clients on a one-to-one basis.
-   Proficiency in MS Office and CRM software.
-   Have in-depth experience in Customer Relationship Management.
-   Have a good grasp of MS Office and data analysis.
-   Excellent communication and presentation skills.

## Apply

[Apply at Shipa](https://apply.workable.com/shipa/j/514ECA6687/apply)

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