# Operations Lead

> Shipa · Dubai, United Arab Emirates · Full-time · Posted 2025-04-29

**Workplace:** on_site

**Department:** Shipa Ecommerce

## Description

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.

### Your Responsibilities:

-   Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
-   Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
-   Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems
-   Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
-   Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
-   Train, and manage delivery associates, drivers, and operations support staff
-   Monitor performance metrics and implement improvement plans
-   Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
-   Ensure compliance with safety, legal, and company standards in all operations
-   Identify operational gaps and lead process improvement initiatives
-   Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

## Requirements

### Your Qualifications:

-   Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
-   5–7 years of experience in courier/logistics operations, preferably in the e-commerce sector
-   Familiarity with e-commerce platforms and integration processes
-   Experience with route optimization and fleet management technologies
-   Knowledge of local and regional logistics regulations

### Your Competencies:

Technical:

-   E-commerce Platform Proficiency
-   Data Analysis and Reporting
-   Customer Service Management
-   Proficiency in logistics management systems and tools
-   Proven experience in last-mile delivery and hub operations
-   Excellent problem-solving and analytical abilities

Behavioral:

-   Teamwork and Collaboration
-   Strong communication and stakeholder management skill
-   Quality and Results focused
-   Learning Agility
-   Business Acumen
-   Strategic Thinking
-   Adaptability and Flexibility
-   Negotiation and influence
-   Emotional Intelligence
-   Decision Making

## Apply

[Apply at Shipa](https://apply.workable.com/shipa/j/DC05FCA2D8/apply)

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