# Community manager

> Side · Shinjuku City, Japan · Contract · Posted 2026-08-14

**Salary:** unknown currency 3,000,000–3,300,000

**Workplace:** on_site

**Department:** Player Support

## Description

Community Manager (Southeast Asia Market):

Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you.

In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms.

What You'll Do:

Community Platform Management (Discord & Social Media)

\- Monitor and manage online community platforms designated by the company.

\- Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.

Announcements & Updates

\- Publish product updates, event information, and company news across community platforms.

\- Manage content calendars and maintain consistent posting schedules.

Feedback Collection & Reporting

\- Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients.

\- Conduct research and provide recommendations to improve global community operations and engagement strategies.

Event & Campaign Execution

\- Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns.

Brand Voice & Crisis Management

\- Maintain a consistent brand voice that aligns with company values and client expectations.

\- Follow established crisis communication guidelines when addressing sensitive issues.

Community Analytics

\- Monitor user behavior and engagement metrics.

\- Prepare and deliver periodic reports on community performance and user activity.

## Requirements

What We're Looking For

\- Native-level English proficiency (Japanese language skills are not required).

\- Proficiency in Traditional Chinese and/or Simplified Chinese is a plus.

\- 6 to 12 months of experience in social media or community management, including platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others.

\- Experience engaging with gaming communities, either professionally or as an active community member.

\- Excellent written and verbal communication skills.

\- Strong analytical skills with the ability to interpret community trends and engagement metrics.

\- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.

\- A passion for gaming and social media is highly desirable.

_**\- Must currently reside in Japan and hold a valid work visa.**_

## Benefits

Benefits 

-   Collaborating with people creating innovative interactive entertainment. 

-   Dynamic and entrepreneurial culture. 

-   Video games focused environment. 

-   Contract Employee \*Permanent employee promotion is available. 

-   Trial period: 3 months / No change in conditions. 

-   Up to 50,000-yen reimbursement or train pass.

## Apply

[Apply at Side](https://apply.workable.com/sideinc/j/041092F470/apply)

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