# Simplified Chinese Player Support Tier1

> Side · Shinjuku City, Japan · Contract · Posted 2026-06-19

**Salary:** unknown currency 2,800,000–3,200,000

**Workplace:** on_site

**Department:** Player Support

## Description

\- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

\- Perform language translation and proofreading where necessary.

\- Respond and support players issues via chat and email, including but not limited to password resets and more.

\- Business hours: 10:00-19:00

\- Onsite role: Yotsuya, Shinjuku

## Requirements

Requirements

\- Native or Fluent level Simplified Chinese

\- Business level English (Japanese is nice to have)

\- Passionate about the video game industry.

\- Strong logical thinking.

\- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.

\- Able to deliver excellent customer service via email and chat.

\- Able to understand games from a gamer’s perspective.

\- Capable of analyzing and solving information accurately and swiftly within guidelines.

\- Possesses a team player mentality.

## Benefits

Benefits

\- Collaborating with people creating innovative interactive entertainment.

\- Dynamic and entrepreneurial culture.

\- Video games focused environment.

\- Contract Employee\*Permanent employee promotion is available.

\- Trial period: 3 months / No change in conditions.

\- Up to 50,000 yen reimbursement or train pass.

## Apply

[Apply at Side](https://apply.workable.com/sideinc/j/099DA8171D/apply)

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