# Bahasa Indonesia Player support Tier 1

> Side · Toshima City, Japan · Contract · Posted 2026-05-07

**Salary:** unknown currency 2,800,000–3,200,000

**Workplace:** on_site

**Department:** Player Support

## Description

About the role: 

-   Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. 

-   Perform language translation and proofreading where necessary. 

-   Respond and support players with issues via email, including but not limited to password resets and more. 

-   Business hours 9:00-18:00 (Depending on project you are assigned) 

-   Support 365 days a year including weekends and holidays (shifts)

## Requirements

Requirements: 

-   0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment. 

-   Effective in Native written communication skills in Bahasa Indonesian. 

-   Business level English (includes reading and writing.) 

-   Able to deliver excellent customer service via email. 

-   Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer) 

-   Able to solve customers’ problems with attentivity and accurately within guidelines. 

-   Team player mentality. 

**\*This position is only for applicants residing in Japan with a valid working visa.** 

Working Conditions: 

-   Office location: Otsuka, Tokyo 
-   Working hours:  9:00-18:00

## Benefits

Benefits 

-   Collaborating with people creating innovative interactive entertainment. 

-   Dynamic and entrepreneurial culture. 

-   Video games focused environment. 

-   Contract Employee \*Permanent employee promotion is available. 

-   Trial period: 3 months / No change in conditions. 

-   Up to 50,000-yen reimbursement or train pass.

## Apply

[Apply at Side](https://apply.workable.com/sideinc/j/2636510D54/apply)

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