# Player Support Executive- Indonesian and English Bilingual

> Side · Kuala Lumpur, Malaysia · Contract · Posted 2026-06-12

**Salary:** unknown currency 45,600–48,000

**Workplace:** on_site

**Department:** Player Support

## Description

• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

## Requirements

• Proficient in both verbal and written communication skills in Indonesian and English.

• Ability to communicate Indonesian and English via email/chat/phone (required to liaise with Indonesian-speaking customers).

• Ability to deliver excellent customer service quality utilizing soft skills.

• Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.

• Ability to solve and analyze information accurately with appropriate speed and guidelines.

• Team player.

• Those with strong interest in games are preferred.

## Benefits

• Medical Reimbursement up to MYR1000 per annum.

## Apply

[Apply at Side](https://apply.workable.com/sideinc/j/547E6A545E/apply)

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