# Instructional Designer (Learning & Development) > Side · Bengaluru, India (Remote) · Full-time · Posted 2026-07-24 **Workplace:** remote **Department:** Player Support ## Description **About the Role** As a member of SIDE's Global Player Support organization, the Instructional Designer is responsible for designing, developing, and continuously improving learning solutions that support onboarding, operational readiness, and long-term service excellence across our global Player Support programs. Working closely with Learning & Development, Operations, Quality, Subject Matter Experts (SMEs), and client stakeholders, you will transform operational knowledge into engaging, learner-focused experiences that accelerate knowledge acquisition, improve performance, and ensure teams are prepared to deliver exceptional player support. Every role follows a structured onboarding and development pathway designed to build confidence, strengthen operational knowledge, and prepare individuals for success in a live support environment. **What You'll Be Doing** - Design, develop, and maintain engaging learning materials for onboarding, upskilling, and continuous learning programs. - Create instructor-led, virtual instructor-led, self-paced, and blended learning content using instructional design best practices. - Translate complex operational processes, workflows, and product knowledge into clear, learner-friendly training materials. - Develop structured learning paths, certification programs, knowledge checks, assessments, and practical learning activities. - Partner with Operations, Training, Quality, and Subject Matter Experts to gather requirements and ensure learning content reflects current operational processes. - Support knowledge transfer activities during new client implementations, program transitions, and process changes. - Continuously review and update learning content based on operational feedback, quality insights, learner performance, and business requirements. - Maintain version control and governance across learning documentation, job aids, facilitator guides, participant materials, and knowledge repositories. - Evaluate learning effectiveness through learner feedback, assessment results, and operational performance metrics to recommend improvements. - Ensure learning content aligns with adult learning principles and supports different learning styles. - Contribute to continuous improvement initiatives by identifying opportunities to enhance learner engagement, knowledge retention, and operational readiness. ## Requirements **What You'll Bring** - **2–3 years of experience in an Instructional Designer, Learning Content Developer, or similar Learning & Development role**. - **Experience designing learning solutions within Customer Support, Player Support, Business Process Outsourcing (BPO), Gaming**, or similar operational environments is preferred. - Strong understanding of instructional design methodologies and adult learning principles. - **Relevant certifications in Instructional Design, eLearning development, or adult learning methodologies** are an advantage. - Excellent written communication, content writing, and information structuring skills. - Ability to simplify complex operational concepts into engaging and easy-to-understand learning experiences. - Experience developing instructor-led, e-learning, self-paced, and blended learning programs. - Experience creating assessments, quizzes, facilitator guides, learner guides, job aids, and knowledge documentation. - Strong project management and organizational skills with exceptional attention to detail. - Ability to collaborate effectively with cross-functional stakeholders across Operations, Training, Quality, and Program teams. - Proficiency in Microsoft Office Suite, SharePoint, Confluence, and Learning Management Systems (LMS). - **Experience using instructional authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond**, or similar platforms is desirable. - Basic graphic design, multimedia, or video editing skills are an advantage. **Keys to Success** - Design engaging learning experiences that improve onboarding quality, operational readiness, and learner confidence. - Deliver high-quality learning content that remains accurate, current, and aligned with evolving operational requirements. - Translate operational expertise into scalable learning solutions that improve knowledge retention and employee performance. - Build trusted partnerships with Learning, Operations, Quality, and Program stakeholders to ensure learning remains relevant and effective. - Continuously evaluate and enhance learning materials using learner feedback, quality insights, and operational performance data. - Promote a culture of continuous learning, innovation, and operational excellence across the Global Player Support organization. **PS****:- This role involves a rotational shift (including US/Night shift)** ## Benefits **What we offer:** - The opportunity to join our growing business at an exciting time. - Dynamic and entrepreneurial culture. **Who we are:** **Side** is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. **Founded in 2009 and drawing on 30+ years' experience** from our parent company in Japan, Side has since grown to become a global force with **15+ studios** in **over a dozen countries** across North America, Europe, South America, and Asia.   Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.   Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.    For more information, visit [www.side.inc](http://www.side.inc). ## Apply [Apply at Side](https://apply.workable.com/sideinc/j/788F3FE3A9/apply) --- Powered by [Workable](https://www.workable.com)