# IT Helpdesk Administrator

> Side · Hyderabad, India · Full-time · Posted 2026-07-06

**Salary:** INR 300,000–600,000

**Workplace:** on_site

**Department:** Information Technology

## Description

We are seeking a proactive and customer-focused **IT Helpdesk Administrator** to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.

## Requirements

-   **1–2 years of experience** in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.

-   **Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.**
-   Basic understanding of IT infrastructure and enterprise support environments.
-   Hands-on knowledge of Windows, Linux, and macOS operating systems.
-   Strong troubleshooting skills in Windows, networking, and desktop support.
-   Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
-   Experience with Active Directory, including user account management and access administration.
-   Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
-   Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
-   Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
-   Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred.
-   Excellent analytical, troubleshooting, and problem-solving skills.
-   Strong verbal and written communication skills with a customer-focused approach.
-   Ability to work independently as well as collaboratively within a globally distributed team.
-   Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.

## Benefits

-   Opportunity to work with a global team in a collaborative and inclusive work environment.
-   Exposure to enterprise technologies and global IT infrastructure.
-   Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children.
-   Company-provided transportation or cab allowance for employees working night shifts.
-   A supportive workplace that encourages innovation, teamwork, and continuous improvement.

## Apply

[Apply at Side](https://apply.workable.com/sideinc/j/BB0668814F/apply)

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