# Business Operations Manager

> Side · London, United Kingdom · Full-time · Posted 2026-05-26

**Salary:** GBP 48,000–55,000

**Workplace:** on_site

**Department:** Audio Production

## Description

-   Support the Senior Director (Audio) with financial and operational work, freeing leadership to focus on business development and strategic priorities
-   Own and improve the monthly management accounting close process, working alongside finance and operational colleagues to ensure accuracy and efficiency
-   Act as the primary owner of Sidekick _(our internal audio system)_ within the business operations function, developing a deep understanding of how the audio business uses the system
-   Identify deficiencies in Sidekick, translate them into clear requirements, and work closely with IT and technology colleagues to drive improvements — whether through system development or process change
-   Establish and run regular processes to ensure Sidekick data is consistently updated and reliable
-   Track expected vs actual gross margin ($ and %) at a project level, highlighting variances and risks
-   Ensure Accounting teams have timely and accurate information to record cost accruals each month
-   Coordinate operational activities across multiple international studios, ensuring alignment on priorities, timelines, and performance targets
-   Own and support business performance tracking (revenue, KPIs, forecasting) across the portfolio
-   Lead initiatives to improve and scale operational processes, tools, and ways of working
-   Act as a key liaison and business partner to studio and operational teams, improving communication and execution
-   Support or lead planning cycles (e.g. forecasts, capacity planning) within Sidekick
-   Design and deliver dashboards and reporting to provide clear business visibility (e.g. using Power BI)
-   Work with studios to align audio production, services, and operational priorities

### Key Relationships 

-   Finance teams, including:

-   Shared Service team in India (vendor payments and customer billing)
-   Accounting teams (ensuring accurate inter-company invoicing between studios and cost accruals)
-   FP&A teams (monitoring performance, forecasting, and margin delivery)

-   IT teams (for Sidekick enhancements, fixes, and prioritisation of improvements)
-   Studio leadership and production teams
-   Central Product, Marketing, and Finance stakeholders

## Requirements

-   4–8+ years' experience in roles such as business operations, finance operations, project management, business analysis, or process improvement

-   Numerate and comfortable working with spreadsheets and financial data; a qualified accountant is not required, but a strong affinity for numbers is essential
-   Experience working closely with operational colleagues and a genuine interest in understanding how a business works end-to-end
-   Experience owning or managing internal tools, platforms, or systems (e.g. ERP, CRM, BI tools, bespoke operational systems)
-   Proven ability to identify process or system deficiencies and drive improvements — ideally with a background in business analysis or operational change
-   Strong business partnering experience, supporting decision-making and performance delivery across multiple teams or regions
-   Experience building dashboards and metrics; proficiency with Power BI or similar BI tools preferred
-   Highly organised with strong project management and operational skills
-   Strong communication and stakeholder management skills, with the ability to translate technical issues for non-technical audiences and vice versa
-   Background in gaming, digital entertainment, tech, or other relevant industries

### Desirable

-   Experience in audio, games services, or external development/outsourcing models preferred 
-   Understanding of audio pipelines, localisation, VO, or external development workflows 
-   Experience working with distributed or international teams/studios 
-   Experience driving adoption of internal tools or platforms across organisations 
-   Exposure to live operations, monetisation, and lifecycle management 
-   Financial modelling and forecasting experience

## Benefits

-   Work at the intersection of games, audio, and global production, supporting leading studios 
-   High-impact role with clear ownership and immediate responsibility 
-   Opportunity to shape and scale how Commercial operates across multiple studios 
-   Work on a diverse portfolio in a fast-paced environment 
-   1 year fixed term

## Apply

[Apply at Side](https://apply.workable.com/sideinc/j/DB024B68F9/apply)

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